Passionate About Support

Proactive, award-winning, top rated by customers.

Why is Virtela so passionate about customer support?
Because we care.  (Don't just listen to us; our customers gave Virtela's support engineers a 97% ranking in 2012)

At Virtela, it doesn't matter who, what, when, where or why there's an issue, we go the extra mile to resolve it, and fast. 

Virtela is truly an extension of your IT staff, and we hold ourselves to the same high standards. We guarantee that no other service provider will be as highly responsive to your needs - be it service quotes, service delivery, change requests, billing, or service issues.

Our real-time proactive support model and systems enable us to notify you of issues before you're even aware of them, 99% of the time. Calling us to report an issue? We'll answer within 6 seconds and resolve it then and there, 95% of the time. And with our predictive analytics technology, those calls are rare - 95% of network and security issues are diagnosed before they impact your network health.

Virtela designs, implements and delivers services with expertise across all leading vendors, carriers, and technologies, giving you access to innovative designs that improve performance and drive costs out of your global IT infrastructure.  All services include 24x7 follow-the-sun operations center support and real-time visibility into your environment via the VirtelaView customer portal platform.

We're proud to be recognized by more than 50 awards for outstanding service innovation and customer support in the last two years. It all stems from our customer-centric philosophy, borrowed from Gandhi:

``A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.''

- Mahatma Gandhi, 1890