Cloud Network Services White Paper

VirtelaView Customer Portal

Real-time visibility into your network.

VirtelaView is a secure, web-based Customer Network Management System (CNMS). Through a user-friendly interface, VirtelaView allows customers to monitor, modify, and report on their Virtela-provided Virtual Private Network (VPN) and application services from anywhere in the world.

VirtelaView provides customers with real-time network access, allowing them to remain informed and in control of their networking solution.

VirtelaViewKey Benefits:

  • Web-based Customer Network Management System (CNMS)
  • Real-time Visibility and Control of Network Performance
  • Secure Access Via Any Internet Connection
  • Easy Turn-Up and Management of Remote Access
  • Ability to Order and View Status of Additional Services
  • Built-in, Industry-standard Security
  • 24x365 monitoring and support
  • Trouble Ticket Management
  • Ability to Delegate User Administration
  • Multi-level Account Management
  • Access to Virtela Invoices

VirtelaView Provides the Tools Users Require to Manage Their Network:

Role and User Administration
Customers can manage remote user access by creating accounts and associating them with control access privileges.

Remote Access Client Distribution
 VirtelaView simplifies distribution of Virtela's preconfigured Remote Access client. Once a user's account is created by their administrator(s), the user can log into VirtelaView and download the VPN client software from any web browser.

Performance Reporting
 VirtelaView provides detailed network and application performance reporting capabilities. Reports contain real-time
measurements including latency, packet loss, jitter, availability, and utilization. Additional network and application performance and utilization reports (e.g. HTTP, FTP and SMTP) are also available.

Trouble Ticket Management
 With VirtelaView, customers can create, view, and update trouble tickets that instantly notify Virtela's 24x365 Network
Operations Center (NOC) of any service-related issue. Customers can also query historical trouble ticket information.

Order Management & Online Bill Presentment
The VirtelaView Order Management module enables customers to order additional services and view the status of their
existing orders online. VirtelaView also allows customers to access their bills online.

Re-branding Capability
VirtelaView allows customers to re-brand the website with their brand and identity. This enables customers to maintain a
consistent identity internally as well as provide a consistent image for business-to-customer relationships.

Cost Effective
VirtelaView is included at no charge with Virtela's VPN solutions. This complimentary service provides customers with realtime visibility of their network performance and the control to modify and add services.

Secure
VirtelaView offers built-in, industry-standard security. Customers connect to VirtelaView via the secure HTTPS protocol.
Authorized users must provide a user ID and password. Furthermore, Virtela offers optional SecurID Two-Factor Authentication services to encrypt and store all passwords. Customers can define unique password policies including prohibited password re-use, forced periodic changes, minimum length, alphanumeric and special character requirements, and limited number of invalid password attempts. Virtela logs all successful and unsuccessful access attempts.

Customer Control
VirtelaView gives customers unprecedented visibility and management control over their network. Network managers are
able to entrust any or all of their monitoring responsibilities to Virtela to increase focus on their core business.

Multi-Level Account Management
VirtelaView supports multiple tiers of customer-to-user relationships, giving customers the power to manage users' accounts, contacts, and service information. Customers can co-brand or re-brand the VirtelaView service and can delegate user administrative authorities so they can manage their network services and user access.

End to End Management
 Virtela's Global Operations Center (GOC) is staffed 24x7 with a highly trained team of experienced security engineers and network experts dedicated to the design, implementation, and maintenance of secure networks by proactively monitoring the safety of customer networks.

 

Related Links

VirtelaView Datasheet (PDF)