VirtelaView Customer Portal
Real-time visibility into your network.
VirtelaView is a secure, web-based Customer Network Management
System (CNMS). Through a user-friendly interface, VirtelaView
allows customers to monitor, modify, and report on their
Virtela-provided Virtual Private Network (VPN) and application
services from anywhere in the world.
VirtelaView provides customers with real-time network access,
allowing them to remain informed and in control of their networking
- Web-based Customer Network Management System (CNMS)
- Real-time Visibility and Control of Network Performance
- Secure Access Via Any Internet Connection
- Easy Turn-Up and Management of Remote Access
- Ability to Order and View Status of Additional Services
- Built-in, Industry-standard Security
- 24x365 monitoring and support
- Trouble Ticket Management
- Ability to Delegate User Administration
- Multi-level Account Management
- Access to Virtela Invoices
VirtelaView Provides the Tools Users Require to Manage Their
Role and User Administration
Customers can manage remote user access by creating accounts and
associating them with control access privileges.
Remote Access Client Distribution
VirtelaView simplifies distribution of Virtela's
preconfigured Remote Access client. Once a user's account is
created by their administrator(s), the user can log into
VirtelaView and download the VPN client software from any web
VirtelaView provides detailed network and application
performance reporting capabilities. Reports contain real-time
measurements including latency, packet loss, jitter, availability,
and utilization. Additional network and application performance and
utilization reports (e.g. HTTP, FTP and SMTP) are also
Trouble Ticket Management
With VirtelaView, customers can create, view, and update
trouble tickets that instantly notify Virtela's 24x365
Operations Center (NOC) of any service-related issue. Customers
can also query historical trouble ticket information.
Order Management & Online Bill
The VirtelaView Order Management module enables customers to order
additional services and view the status of their
existing orders online. VirtelaView also allows customers to
access their bills online.
VirtelaView allows customers to re-brand the website with their
brand and identity. This enables customers to maintain a
consistent identity internally as well as provide a consistent
image for business-to-customer relationships.
VirtelaView is included at no charge with Virtela's VPN solutions.
This complimentary service provides customers with realtime
visibility of their network performance and the control to modify
and add services.
VirtelaView offers built-in, industry-standard security. Customers
connect to VirtelaView via the secure HTTPS protocol.
Authorized users must provide a user ID and password. Furthermore,
Virtela offers optional SecurID Two-Factor Authentication services
to encrypt and store all passwords. Customers can define unique
password policies including prohibited password re-use, forced
periodic changes, minimum length, alphanumeric and special
character requirements, and limited number of invalid password
attempts. Virtela logs all successful and unsuccessful access
VirtelaView gives customers unprecedented visibility and
management control over their network. Network managers are
able to entrust any or all of their monitoring responsibilities to
Virtela to increase focus on their core business.
Multi-Level Account Management
VirtelaView supports multiple tiers of customer-to-user
relationships, giving customers the power to manage users'
accounts, contacts, and service information. Customers can co-brand
or re-brand the VirtelaView service and can delegate user
administrative authorities so they can manage their network
services and user access.
End to End Management
Virtela's Global Operations Center (GOC) is staffed 24x7
with a highly trained team of experienced security engineers and
network experts dedicated to the design, implementation, and
maintenance of secure networks by proactively monitoring the safety
of customer networks.