Remote Internet Access
Virtela provides global enterprises with Remote Internet Access
Services via iPass, leveraging a network of dial, WiFi hotspots,
and broadband locations accessible by using remote client software.
The network consists of over 80,000 Wi-Fi hotspots, 19,000 hotels,
450 airports, and 30,000 local dial-up POPs.
The iPass client software can be downloaded via the
VirtelaViewTM web portal and updates are automatically
pushed over the Internet as needed. As an option, the universal
client can be enabled to show non-Virtela provided networks,
providing end-users with a single unified view to access any
connectivity available.
Committed to providing customers with the highest level of
customer service, Virtela's Global Operations Center (GOC) is
staffed 24x7 with a highly trained team of experienced engineers
and network experts dedicated to the design, implementation, and
maintenance of customers' remote access networks. Virtela's GOCs
are located in Denver, CO, Manila, Philippines, and Mumbai, India.
The majority of Virtela's support staff have advanced degrees in
technical fields therefore troubleshooting begins the moment we
pick-up the phone. Virtela provides troubleshooting for IT Help
Desks assisting end-users either through direct support or through
a warm handoff.
Remote users need a means to connect to the Internet using a
unified interface to minimize any calls to IT for support. Global
corporations require the full range of international dial, wired
and wireless broadband so that end-users have a means to connect,
while centralizing billing for all services. Currently corporations
have no idea what they are spending on WiFi and hotel broadband as
the charges are hidden in individual employees' corporate expense
reports. They also have no means to negotiate better rates as the
charges are all decentralized so there are no volume benefits.
Typically end-users are paying list prices on expensive day passes.
In the UK, for example, $30/user for a day pass is typical.
Virtela has sold this solution to a variety of multinational
corporations largely as a means for traveling employees to connect
to the Internet in order to then access their corporate
applications using either an IPSec VPN or SSL
VPN. CFOs like the centralization of expenses, as they now know
what they are spending on Internet connectivity vs. burying the
costs in expense reports, and can eliminate expensive day passes.
End-users like the ease of use of a single client, as well as
single sign-on to their corporate VPN. Typically logins and
passwords leverage a customer's existing authentication database so
the end-user's experience is seamless. The same end-user login and
password that is used to access the corporate LAN is used for
remote access as well, minimizing any help desk calls.
Key Benefits:
- Single client for all access: global wired, wireless broadband,
dial, customer LAN
- Client can access non-Virtela provided locations via
auto-detection
- Centralized billing for all services
- Great for business continuity when main Internet connection is
down
- Secure authentication with encrypted credentials
- Virtela hosted authentication database or proxy to customer's
authentication database
- SSL VPN integration to allow single sign-on
- Availability and login success SLAs
- 24x7 NOC support
- VirtelaView web portal for end user usage statistics
Virtela's partnership with iPass integrates our security
expertise and solution provider capabilities with iPass's industry
leading anywhere/anytime global coverage. This partnership provides
an overall comprehensive product suite and consultative process
allowing for the design of the most optimal remote access solution
including Remote Internet Connectivity, SSL VPNs, global load
balancing, IPS, firewall, WAN acceleration, MPLS, and IPSec VPN
options.
The iPass Client Benefits:
- Access any network including non-iPass networks
- Automatic Network Detection
- Support for MAC, Windows, Pocket PC, Vista
- Phone book lookup capability for dial and WiFi
- Automatic phone book updates
- Integrated with VPN and security policies
