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Managed Unified Communications Service

As companies replace traditional telephony architectures with IP networks and consolidate their voice, data and video, they face new challenges and exceed traditional telephony service offerings. This convergence holds the promise of increased productivity and reduced costs for the enterprise, but only if the environment operates reliably.

Around-the-Clock Monitoring

Virtela’s Managed Unified Communications (UC) Services provide comprehensive 24×7 monitoring and management to maximize enterprise UC reliability and quality while allowing IT managers to focus on more business critical activities.

Extensive Device Support

Virtela provides design, configuration and proactive management , including end-user Moves, Adds, Changes, Deletes (MACD), for an array of UC services, including IPT servers and associated voice gateways, call management and voicemail servers, SRST routers and switches, LAN switches, PSTN carrier links, WAN links, security devices and integration with messaging, video and mobility services. Virtela also manages SIP provider services on behalf of our customers.

Multivendor IT Infrastructure

Virtela serves as a single point of contact worldwide for proactive management of an array of multivendor IT infrastructure – including WAN, LAN, UC, application acceleration and security devices – regardless of whether it resides within headquarters, branch offices, private or public clouds.

Predictive Analytics

The services are supported 24×7 by Virtela’s Global Operations Centers, with skilled engineers leveraging predictive network analytics to detect 95% of potential issues before they can impact your network health.

How it works

Enterprise Services Cloud Platform

Leveraging the Virtela Enterprise Services Cloud (ESC) UC services can be activated within minutes from Local Cloud Centers worldwide, eliminating the cost and complexity of deploying and maintaining multiple devices in branch offices

 

Predictive Network Analytics Platform

Virtela uses its Predictive Network Analytics platform to accelerate identification and resolution of UC/IPT issues before they impact the business, reducing time-to-repair and strain on IT resources

Real Time Health Reports

The VirtelaView Customer Portal offers real time health reports and detailed monthly call reports for complete transparency into service performance and proactive capacity planning

Why Virtela:

Virtela is the smart alternative to traditional carriers and equipment vendors for your enterprise networking and virtualized IT service needs

  • Experience Better Performance with a more reliable and available global UC infrastructure
  • Experience Better Support with highly skilled personnel for 24x7 care of your UC environment down to the handset
  • Experience Better ROI by transitioning to a next generation cloud-based UC platform to offload the complex management of converged networks

Call us now at +1 (720) 475-4445 to discuss how we can transform your enterprise network