Managed MPLS Service Overview

Providing the Highest Levels of Performance and Support for Global Enterprise Networking

Business Drivers

IT organizations are tasked with providing both primary and backup network connectivity to meet the diverse needs of employees and partners working in various offices across the globe. All while maintaining consistent quality of service, ensuring uptime, delivering superior customer support, and controlling costs.

Challenges and Needs

With a rise in the number of remote workers and the ever-expanding reach of globally distributed offices, companies need to deliver secure, high-performing, and unfaltering network connectivity.

Not only that, but they must be albe to quickly adapt networks to meet the types of challenges that every business faces -- such as deploying new applications, serving new office locations quickly, and planning for potential disasters or pandemic situations.

For most companies, trying to control costs while expanding their business is a perilous balancing act, especially for implementations around the globe. No single network covers the world, so companies are forced to stitch together a network themselves and manage multiple carrier relationships themselves.

Managed MPLS Service Overview

With Virtela's Managed MPLS service, you can relax knowing that your data, voice, video, and multimedia applications are accessible to your global employees, connected remote offices, and distributed data centers over robust primary and backup networks.

Managed MPLS service features include:

  • Unparalleled global reach. Virtela's unique model integrates best-of-breed technologies and the best local, regional, and global networks with more than 500 carrier partners to offer geographic reach in over 190 countries.
  • Intelligent, fully redundant, multicarrier backbone network. Enabled by Virtela Enterprise Services Cloud (ESC), the Managed MPLS service relies on an intelligent, fully redundant, multicarrier backbone network. All traffic traverses the Local Cloud Centers (LCCs) for transport across the network. This backbone network also provides rerouting and dynamic failover across the best network path or carrier. As a result, the network can withstand the smallest performance issue to major infrastructure outages, including complete carrier network failures. With 50 LCCs deployed close to end users around the world, Virtela ensures that your traffic takes full advantage of the high availability features of the intelligent, fully redundant, multicarrier backbone.
  • Predictive analytics. Using VirtelaPredict technology, Virtela can diagnose more than 95 percent of potential enterprise network and security issues before they impact network health. The service quickly responds to and remediates issues -- or avoids them altogether -- helping you achieve a 5x reduction in downtime.
  • Consistent end-to-end performance. With class-of-service (CoS) mappings between MPLS service provider networks, multiple applications can run on the network efficiently and simultaneously without causing a performance hit. CoS levels allow you to prioritize critical applications and classify traffic as needed.
  • Fully integrated, managed service. Virtela is the single point of contact for expert IT infrastructure design, implementation, and continuous, proactive monitoring and management worldwide. In addition, the online customer portal, VirtelaView, offers real-time view and control of your service for order entry, service delivery, service management, tracking and reporting, and billing.
  • Flexible implementation options. With Virtela, you can choose the best combination of technologies and partners in accordance with your unique needs worldwide. The Managed MPLS service also offers multiple access options including DSL, Ethernet, leased lines, 3G/4G, satellite, and WiMAX.  This provides the ultimate in flexibility to design primary as well as backup configurations.
  • Exceptional customer support. Virtela is committed to going the extra mile and doing what it takes to provide the best service for its customers.  With a business model that's carrier, vendor and technology independent, you can count on flexible, customized solutions -- integrating the best partners to meet your specific needs.  Virtela maintains an impressive 99 percent rate for opening trouble tickets proactively and responds quickly with 12-second average speed to answer time.

Business Benefits

The key benefits to your business are as follows:

  • Increase business productivity. With less downtime, faster resolution of issues, and the flexibility to activate new locations quickly, Virtela's managed MPLS service helps your company, employees, and partners become more efficient.  Furthermore, Virtela manages the total solution, including all the vendors and carrier partners, freeing up your IT resources to focus on more strategic business projects.
  • Realize significant cost savings. You'll save money by eliminating the need for some hardware devices and high-availability network configurations.  There are also significant ongoing cost savings in time and resources to develop, implement, maintain, and manage the network.
  • Expand your business. Virtela's managed MPLS service allows you to easily expand your business globally without having to worry about managing multiple vendors.

"We evaluated all the major global service providers and Virtela met our exhaustive requirements. Virtela uniquely gives us a single face for all network implementation and management across our Asia-Pacific countries, with a flexible broadband network solution that delivers greater reach, performance and savings." -- Pitney Bowes

 

For companies looking to move IT into cloud services or use a managed service provider, a new survey by Tata Consultancy Services shows that cost savings may not be the most important thing from a company's point of view.