Managed IP VPN Service

Enabling Secure, High-Speed and Cost-Effective Communications to Employees, Partners, and Offices Worldwide

Business Drivers

Companies need to make corporate resources available to their employees and business partners in various offices worldwide while being careful to keep the data secure, the performance consistent, and expenses in check. They seek to provide high-speed connectivity using IP VPN for their primary and/or backup networks.

Challenges and Needs

Companies look to DSL-based IP VPNs to reliably connect remote employees, business partners, and global offices using a secure, high-speed connection.

DSL providers can deliver substantial bandwidth at a reasonable cost. The downside is finding a way to integrate multiple providers across multiple countries around the globe-the objective being to create a single high-performing broadband DSL infrastructure.

The job of designing, implementing, and managing a global network infrastructure is a big one, and requires considerable knowledge and experience on the part of the IT staff. However, companies aren't in the business of knowing the idiosyncrasies of VPNs in different countries or how a local DSL provider will perform on a global scale.

At issue here isn't just the implementation of a primary network but of a back-up system as well, as a disaster-recovery response. The ultimate goal is to deliver 24-hour, secure access to critical corporate resources on the network.

For this to truly work, companies must have a single point of contact-one organization that is on the hook to design, implement, and proactively monitor the system and make certain that it functions without interruption.

Managed IP VPN Service Overview

Virtela's Managed IP VPN service connects a company's corporate and remote workers as well as partners to critical company resources quickly and cost-effectively, over a secure, high-speed connection. With Virtela's IP VPN service, you get all the security of a private network with the economies of scale and management capabilities of large public networks.

Managed IP VPN service features include:

  • Unparalleled global reach. Virtela's unique model integrates best-of-breed technologies and the best local, regional, and global networks with more than 500 carrier partners to offer geographic reach in over 190 countries.
  • Intelligent, fully redundant, multicarrier backbone network. Enabled by Virtela Enterprise Services Cloud (ESC), the Managed IP VPN service relies on an intelligent, fully redundant, multicarrier backbone network. All VPN traffic gets encrypted at the premises and tunneled to the nearest Local Cloud Centers (LCCs) for transport across the backbone. This backbone network also provides rerouting and dynamic failover across the best network path or carrier. As a result, the network can withstand the smallest performance issue to major infrastructure outages, including complete carrier network failures.  With 50 LCCs deployed in close to end users around the world, Virtela ensures that your traffic leaves the public Internet as quickly as possible and hops on Virtela ESC to take full advantage of the high availability features of the intelligent, fully redundant, multicarrier backbone.
  • Predictive analytics. Using VirtelaPredict technology, Virtela can diagnose more than 95 percent of potential enterprise network and security issues before they can impact network health. The service quickly responds to and remediates issues-or avoids them altogether-helping you achieve a 5x reduction in downtime.
  • Fully integrated, managed service. Virtela is the single point of contact for expert IT infrastructure design, implementation, and continuous, proactive monitoring and management worldwide. In addition, the online customer portal, VirtelaView, offers real-time view and control of your service for order entry, service delivery, service management, tracking and reporting, and billing.
  • Flexible implementation options. With Virtela, you can choose the best combination of technologies and partners in accordance with your unique needs worldwide. The Managed IP VPN service also offers multiple access options including DSL, Ethernet, leased lines, 3G/4G, satellite, and WiMAX.  This provides the ultimate in flexibility to design primary as well as backup configurations.
  • End-to-end broadband SLAs. Virtela offers end-to-end broadband SLAs for availability, repair time, and packet loss regardless of the mix of underlying DSL network carriers.
  • Exceptional customer support. Virtela is committed to going the extra mile and doing what it takes to provide the best service for its customers.  With a business model that's carrier, vendor and technology independent, you can count on flexible, customized solutions--integrating the best partners to meet your specific needs.  Virtela maintains an impressive 99 percent rate for opening trouble tickets proactively and responds quickly with 12-second average speed to answer time.  And you can be assured of a Tier 1 Engineer technical support.

Business Benefits

The key benefits to your business are as follows:

  • Increase business productivity. With less downtime, faster resolution of issues, and the flexibility to activate new locations quickly, the service helps your company, employees, and partners become more efficient.  Furthermore, Virtela manages the total solution, including all the vendors and carrier partners, freeing up your IT resources to focus on more strategic business projects.
  • Realize significant cost savings. You'll save money by deploying cost-effective high-speed DSL access. Additionally, you'll see significant ongoing cost savings in time and resources to develop, implement, maintain, and manage the network.
  • Expand your business. Virtela's Managed IP VPN service allows you to expand your business globally simply and easily without having to worry about managing multiple vendors and DSL providers.

"We evaluated all the major global service providers and Virtela met our exhaustive requirements. Virtela uniquely gives us a single face for all network implementation and management across our Asia-Pacific countries, with a flexible broadband network solution that delivers greater reach, performance and savings."-Pitney Bowes