IP Telephony Monitoring & Management
As organizations replace traditional telephony architectures
with IP networks and consolidate their voice and data networks,
they face new challenges and exceed traditional telephony service
offerings.
Virtela's IT Infrastructure Management service is designed to
help network and telephony administrators achieve the reliability
and service levels experienced with legacy telephony environments -
all with dramatically less cost.
The service includes the monitoring and management of routers,
switches, voice gateways, call manager servers, and others as
defined by our customers' specific coverage needs.
Virtela's IT
Infrastructure Management service meets three increasingly critical
IT strategy elements. First, companies are able to leverage
service partners to offload operations and management of core IT
infrastructure and processes, including networks, their related
equipment, and corresponding IT services like security.
Secondly, it accelerates identification and resolution before they
impact the business, reducing Time-to-Repair and strain on IT
resources. Lastly, integration of audit logs with existing
compliance tools helps companies meet compliance requirements;
network discovery and inventory helps optimize maintenance
contracts; and network modeling helps further reduce downtime by
modeling changes before they are made.
With Virtela's IT Infrastructure Management service enabled by
VirtelaPredict, technology developed by Virtela that diagnoses over
95 percent of potential issues before they can impact network
health, companies:
- Achieve a more reliable and available global IT
infrastructure
- Regain control of their IT infrastructure
- Get better service guarantees with the shift from
Mean-Time-to-Repair (MTTR) to Actual-Time-to-Repair (TTR)
to offer the world's first TTR SLA
- Free up in-house staff to focus on more strategic projects