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Unified Communications/IP Telephony Infrastructure Management

As companies replace traditional telephony architectures with IP networks and consolidate their voice, data and video, they face new challenges and exceed traditional telephony service offerings. This convergence holds the promise of increased productivity and reduced costs for the enterprise, but only if the environment operates reliably.

 

Optimal Infrastructure Management

Virtela’s IT Infrastructure Management Services are designed to help network and telephony administrators achieve the reliability and service levels experienced with legacy telephony environments by expertly monitoring, measuring and managing multi-vendor UC portfolios on a 24×7 basis worldwide.

Easy Management

Virtela has a long history of managing complex LAN, WAN and IPT networks for leading multinationals. The service includes the monitoring and management of routers, switches, voice gateways, call manager servers, IP PBXs, and other devices down to the handset as defined by customers’ specific coverage needs.

Single Point of Contact

Virtela serves as a single point of contact worldwide for proactive management of an array of multivendor IT infrastructure – including WAN, LAN, UC, application acceleration and security devices – regardless of whether it resides within headquarters, branch offices, private or public clouds.

How it works

Accelerated Identification and Resolution

Virtela leverages its Predictive Network Analytics platform to accelerate identification and resolution of LAN/WAN issues before they impact the business, reducing time-to-repair and strain on IT resources.

Predictive Modeling

Virtela’s integration of audit logs with existing compliance tools help you meet compliance requirements; network discovery and inventory tools help optimize your maintenance contracts; and network analytics tools help further reduce downtime by automatically detecting network configuration issues.

Why Virtela:

  • Experience Better Performance with a more reliable and available global IT infrastructure while easing the need for internal IT teams to manage increasingly complex technologies
  • Experience Better Support for your multivendor IT infrastructure with complete transparency into real-time and historical performance via the VirtelaView portal
  • Experience Better Service Guarantees by shifting from Mean-Time-to-Repair (MTTR) to Actual-Time-to-Repair (TTR) with Virtela’s world first TTR SLA

Call us now at +1 (720) 475-4445 to discuss how we can transform your enterprise network