Managed Global IP Telephony Services
VirtelaVoiceSM is a Managed Voice over IP (VoIP)
solution that allows businesses to transport voice calls over a
secure MPLS network. By circumventing the traditional telephone
network and associated tolls for interoffice calls, customers can
significantly reduce long distance charges. Through VirtelaVoice,
corporations can make and receive local, long distance, and
international calls. Unlimited interoffice calls can be placed over
the MPLS network without incurring additional usage charges or
replacing existing PBX systems. VirtelaVoice is also an ideal
solution for supporting call centers with high-quality connectivity
needs.
Virtela classifies traffic across the MPLS network to enable
true converged services. Where Virtela utilizes multiple access
providers to support diverse customer locations, Class of Service
(CoS) parameters are mapped between providers ensuring CoS from
end-to-end. Virtela engineers provide a network assessment for
customers reviewing current and future calling patterns, network
spend, and anticipated savings. Virtela also provides comprehensive
security services to protect the VoIP network from malicious
activities.
Committed to providing customers with the highest level of
customer service, Virtela's Global Operations Center (GOC) is
staffed 24x7 with a highly trained team of experienced engineers
and network experts dedicated to the design, implementation, and
maintenance of customers' remote access networks. Virtela provides
troubleshooting for IT Help Desks assisting end users either
through direct support or through a warm handoff.
Corporations are continuously challenged to increase
productivity while cutting costs. With the increase in the number
of telecommuters and geographically dispersed corporate locations
and call centers, domestic and international voice communications
have become progressively more expensive. Businesses seek a simple
voice solution that will meet the dual requirements of reducing
costs while keeping pace with technological advances and business
expansion.
A global event ticketing services vendor needed a partner
willing to work with them to implement a VoIP solution for their
call centers to provide better inbound call routing, provide an
automated call failover solution, and help them save money. Virtela
engineers worked closely with the customer to design, test, and
implement VoIP and video solutions to their specification.
VirtelaVoice is currently being used to manage inbound calls from
customers purchasing event tickets as well as to manage load
between call centers. Virtela manages regional gateways located in
Virtela Regional Policy CentersSM (RPCs) that convert inbound calls
to IP, then provides transport to the call centers over Virtela's
MPLS backbone.
Customer benefits included:
- The ability to scale more easily
- Automated inbound call routing and failover (previously
performed manually)
- roactive, 24x7 network management provided by the Virtela
GOC
- Cost savings over their legacy environment
Key Benefits:
Convergence via Global MPLS Network
- Relationships with over 250 providers
- Multi-backbone routing & industry leading SLAs
- 4 Levels of Class of Service allow for voice
prioritization
- Class of Service mapping between carriers
- 24x7 Monitoring, management, and troubleshooting
Consultative Approach
- Setup of CoS across the WAN network
- CPE recommendations including PSTN handoffs
- Customer needs analysis
Corporations want to cut costs for telecom services, however, do
not want to sacrifice quality. Multinational corporations are
increasingly using VoIP as a means to bypass toll charges between
locations for inter-office calls. VirtelaVoice customers can
leverage Virtela's worldwide network to integrate the transport of
voice and other applications, so corporations can take advantage of
true convergence while maintaining high quality services.
