2011 TOP IT PRIORITIES AND MSP IMPROVEMENTS
We explore the top IT infrastructure priorities for 2011
and key improvement areas for managed services based on the survey
responses of over 400 IT professionals at multinational companies.
Brownlee Thomas, Ph.D., Principal Analyst of Forrester
Research examines the results and trends driving these top
priorities. We also discuss how some of the fastest growing
multinational companies addressed their top priorities given their
unique global needs. And we cover the respondents' level of
satisfaction with MSPs and the areas for improvement.
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