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Privacy Policy

This is the web site of Virtela Technology Services Incorporated.

Our postal address is:
5680 Greenwood Plaza Blvd.
Greenwood Village, CO 80111

You can reach us by telephone at 720-475-4000
You can reach us by email at info@virtela.net

Like you, we at Virtela are concerned about customer privacy. We have a long history of maintaining the privacy of information we obtain in the normal course of providing our services. We work hard to serve you through new and exciting products and services. In the process, we remain sensitive to privacy issues.

If you feel that this web site is not following the stated information policy, you may contact us at the above addresses or phone number.

Privacy Over the Internet

Virtela appreciates that some individuals believe that special privacy concerns arise around information transmitted or collected over the Internet or through web sites. Below we describe our practices to address those concerns.

Cookies

Some of Virtela’s web sites may use “cookies” to improve our level of service and speed up the delivery of information to our visitors. Cookies are lines of text that are transmitted to your web browser when you click on a web site. They provide a way for a server to recall a previous request or previous registration, or to keep track of a transaction as it progresses, so that information does not have to be repeated. Your browser stores the information on your hard drive and when you return to that web site later, the cookie is transmitted back only to the servers that originally sent it to you. To be notified when you are about to receive a cookie you can configure your browser to alert you when a web site is attempting to send you a cookie and at that time you will have the option of refusing the cookie. You can check your hard drive for cookie files in a “cookies” folder for Internet Explorer, a “cookies.txt” file for Netscape, and under “magic cookies” on a Macintosh.

How The Online Information Virtela Collects Is Used

Generic Information – To gauge the effectiveness of our web sites, we do collect some non-individually-identifiable generic information about our visitors. Our web servers automatically recognize a visitor’s Internet service provider, the IP address, the domain name, the type of browser, the operating system, which pages are viewed on our web sites, the web page a visitor was on when they linked to our web sites, how much time is spent on each page, and other information related to the operation and interaction of Virtela web sites. This information does not reveal a visitor’s identity. We aggregate this information and use it to evaluate and improve our web sites.

Identifiable Information – You can choose to provide individually-identifiable information to Virtela in a number of ways through our web sites – by ordering a service from us, sending us email, registering to receive news or information, applying for a job, or entering a contest. When visitors supply information about themselves for a specific purpose, Virtela uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). In addition, when visitors use our web sites to order services, or to request information about our services, we may use the individually-identifiable information as we would use the same information obtained off-line – for example, to evaluate your service needs and contact you regarding additional services you may find useful.

Virtela will not sell, trade, or disclose to third parties any individually identifiable information derived from the registration for or use of Virtela’s online service – including customer names and addresses – without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others).

The Virtela web site may contain hyperlinks to other web sites. When you click onto one of these hyperlinks, and leave the Virtela web site, you are moving to another web site that we do not control. We encourage you to read the privacy statements of these linked web sites, as their privacy policy may differ from ours and we cannot take any responsibility for the content or policies adopted by other web sites.

Virtela places banner advertisements on others’ web sites with hyperlinks to our web site. When we do this, we collect non-personally identifiable information through the aid of third parties with whom we contract. This activity allows us to recognize a browser’s cookie when a browser visits the web site and helps us target our Internet advertisements. The information collected is anonymous and does not contain any information that would personally identify you. The information is shared among our contracting agents and our business operations in order to assess the results of a promotion or event.

Security of Your Information

Virtela takes appropriate precautions to secure your information both online and offline, although “perfect security” does not exist on the Internet. Online, we guard the privacy and confidentiality of your personally identifiable information with safeguards such as firewall protection. Our current customers also have passwords and user names in order to access and use Virtela’s service offerings. We do not currently collect any sensitive information, such as credit card numbers. This privacy policy will be updated to reflect any changes in our policy in this regard. Offline, all information that you provide to us about you and your customers is restricted in our offices. User names and passwords are required for any employee to access this information.

Email Communications

Virtela or its business partners may use email to communicate with customers or prospective customers about events or new products and services or to respond to visitor’s emails. If you receive unwanted email from us you may also remove yourself from our email list by simply following the “unsubscribe” instructions in the email. We will not send commercial solicitations to customers who request it not be sent. Please note that if you do go through this process, some email messages may still come to you, although not those dealing with commercial solicitations. For example, we may email you about viruses, or changes to your service, or other types of product advisories.

To improve the services it can offer you, Virtela may modify, change or expand its capabilities for obtaining and using information received from or about users of our web site. Virtela will update this privacy policy as necessary so that you have an opportunity to remain up-to-date of developments in this area. Please continue to check our privacy policy from time to time to learn about any of these changes or developments.

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