Virtela Wins 2011 Golden Bridge Awards for Outstanding Innovation and Customer Satisfaction
Global Managed IT Services Recognized for Best New Service,
Best Innovation and Customer Satisfaction of the Year
DENVER, December 21, 2011 - Virtela, the world's largest independent managed
network, security and cloud services company, today announced that
it has been named a recipient of three prestigious Golden Bridge
Awards. Virtela was recognized in the IT Services category
for Best New Service for its
Cloud-based Application Acceleration Service and Best
Innovation for its IT Infrastructure Management Service, featuring
VirtelaPredict. Virtela also won the coveted Best
Customer Satisfaction of the Year honor, marking the third time
this year that the company has been commended for outstanding
customer service.
Virtela's Cloud-based Application Acceleration is powered by
Virtela Enterprise Service Cloud (ESC),
the only cloud platform purpose-built for enterprise networking,
security and mobility. The service leverages Virtela's 50
Local Cloud Centers (LCCs) worldwide to speed application
performance up to 25 times and offers customers a money-back
performance guarantee.
Virtela's IT
Infrastructure Management Service uniquely integrates
predictive analytics technology to accelerate the identification
and resolution of more than 95 percent of enterprise IT
infrastructure issues before they impact quality of service. By
speeding resolution of issues - or avoiding them altogether - the
new service enables enterprises to achieve a 5x reduction in
downtime while cutting support and operating costs by an average of
30 percent.
Virtela acts as an extension of an enterprise's IT staff to
optimize global business performance while increasing return on
investment. The Golden Bridge Best Customer Satisfaction of
the Year Award recognizes this dedication to service excellence and
follows other customer service awards won by the company, most
recently the
American Business Award for Customer Service of the Year.
"We are honored to be recognized by the Golden Bridge Awards for
continued cloud and IT service innovation and our passionate
commitment to customer service excellence," said Ron Haigh,
Virtela's vice president of cloud architecture and services. "These
awards are a testament to Virtela's mission to address enterprise
IT challenges by creating and applying advanced technology
solutions while providing customers with proactive world-class
support that exceeds their highest expectations."
Virtela was also named a Golden Bridge finalist for Most
Innovative Company and Best Innovation in Cloud Computing for the
company's
Cloud-based Mobile Device Management (MDM) Service, which
proactively manages mobility policies, applications, security and
costs.
The third annual Golden Bridge Awards program encompasses the
world's best in organizational performance, products and services,
executives and management teams, innovations, case studies, product
management, public relations and marketing campaigns and
customer satisfaction programs from every major industry. More than
40 judges from around the world determined the winners,
which were announced during an awards ceremony in New York.
About Virtela
Virtela Technology Services Incorporated is the world's largest
independent managed network, security and cloud services company.
Virtela offers an award-winning suite of services - including
managed networks, security, application acceleration and proactive
infrastructure management - to mid-market and Fortune 500 customers
around the world. Virtela offers unparalleled geographic reach to
more than 190 countries through its partnerships with more than 500
network providers.
Virtela is headquartered in Denver, Colorado, with global
support centers around the world. For more information, please call
+1 (720) 475-4000 or visit www.virtela.net.
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Media Contacts:
Jane Morrissey
Virtela
+1.720.475.4012
jmorrissey@virtela.net