Virtela Wins 2011 American Business Award For Outstanding Customer Service
Virtela's Global Operations Centers Honored for Excellence
in Customer Support and Satisfaction
DENVER, June 28, 2011 - Virtela, the world's largest independent managed
network, security and cloud services company, announced today that
it won a Stevie® Award for "Customer
Service Department of the Year" in the 9th annual
American Business Awards. Virtela's Global Operations Centers
(GOCs) were recognized for delivering exceptional 24x7 service and
support to the company's enterprise customers worldwide.
Virtela also earned finalist nods in two other categories: Best
New Service of the Year, for Virtela's
Cloud-based Application Acceleration Service; and Most
Innovative Company of the Year, for Virtela's Enterprise Services Cloud (ESC) and related
service innovations. Virtela's Cloud-based Application Acceleration
Service enables enterprises to turbo-charge business applications
up to 25 times faster at the flip of a switch for just $5 a day per
branch office. The service is enabled by Virtela ESC, the only
cloud architecture purpose-built for enterprise networking,
security and mobility.
This is the seventh consecutive year that Virtela has been
recognized by the nation's premier business awards program, which
received over 2,800 nominations for consideration this year.
"We're honored to be a Stevie Award winner for the third
consecutive year," said Ted Studwell, Virtela's senior vice
president of operations and engineering. "This award further
validates the dedication and passion of our employees to deliver
highly proactive and personalized customer service and develop new
innovations that continually improve our efficiency in meeting and
exceeding customer needs."
Virtela's customer
support consistently outperforms both technology industry
standards and the company's own service guarantees. In a recent
survey, nine out of 10 Virtela customers were satisfied or very
satisfied with Virtela's customer service as well as network
performance. Virtela's GOCs are staffed 24x7 by network
engineering and IT experts who proactively monitor, inspect, detect
and analyze customer networks and IT infrastructure, providing
follow-the-sun support to ensure the highest levels of uptime and
seamless business continuity. In contrast to traditional network
and IT service providers, Virtela leverages its proprietary
predictive analytics technology - VirtelaPredict -
to routinely avert enterprise network and security issues before
they can impact a customer's network health.
Combined with its proactive approach to customer service,
Virtela offers IT
Infrastructure Management Services that further enhance
customer support and business priorities. These service
offerings enable CIOs and IT teams to better achieve their
strategic priorities by offloading the time intensive but critical
management of key network, security and other IT infrastructure
devices to Virtela and its innovative management systems and
customer portal, VirtelaView.
Such innovations and expertise enable Virtela to offer the
industry's only Actual Time to Repair service guarantee,
as opposed to Mean Time to Repair, for infrastructure management
services.
To view a short video on Virtela IT Infrastructure Management
Services, click here.
Virtela's extensive services suite --
including managed network, security, mobility and application
acceleration - leverages a unique infrastructure that aggregates
and integrates the best local, regional and global networks to
offer unparalleled geographic reach. By adding a unique overlay of
intelligence that performs optimal routing and automatic failover
for customer network traffic, Virtela's multi-carrier model gives
enterprises an inherently higher performing, more resilient and
cost effective alternative to traditional carrier networks. Virtela
is the single point of contact for expert design, implementation
and 24x7 proactive monitoring and management worldwide.
For more information on Virtela ESC services and benefits,
including a short
video and interactive model,
click here.
More details about the American Business Awards and the lists of
honorees are available at www.stevieawards.com/aba.
About Virtela
Virtela Technology Services Incorporated is the world's largest
independent managed network, security and cloud services company.
Virtela offers an award-winning suite of services - including
managed networks, security, application acceleration and proactive
infrastructure management - to mid-market and Fortune 500 customers
around the world. Virtela offers unparalleled geographic reach to
more than 190 countries through its partnerships with more than 500
carriers.
Virtela is headquartered in Denver, Colorado, with globally
distributed Network Operations Centers in the U.S., India and the
Philippines. For more information, please call +1 (720) 475-4000 or
visit www.virtela.net.
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Media Contacts:
Jane Morrissey
Virtela
+1.720.475.4012
jmorrissey@virtela.net