Virtela Launches Industry’s First IT Infrastructure Management Service Based on Predictive Analytics
Backed by the World's First Actual
Time-To-Repair Guarantee, New Service Leverages Innovative
VirtelaPredict Technology to Proactively Identify and Resolve IT
Operational Issues
Key Enterprise
Benefits:
- Better uptime: Achieve 5x reduction in downtime for global IT
infrastructure
- Better savings: Reduce operational costs, typically by 30
percent
- Better service guarantees: Shift from Mean-Time-to-Repair to
Actual-Time-to-Repair
DENVER - March 9,
2011 - Virtela, the
world's largest independent managed network, security and cloud
services company, today announced the availability of the
industry's first IT infrastructure
management service that integrates predictive analytics
technology to accelerate the identification and resolution of
enterprise IT infrastructure issues before they impact quality of
service.
Leveraging newly-developed
technology, called VirtelaPredict,
Virtela's IT Infrastructure Management service is able to diagnose
more than 95% of potential enterprise network and security issues
before they can impact network health. By speeding resolution of
issues - or avoiding them altogether - the new service enables
enterprises to achieve a 5x reduction in downtime while cutting
support and operating costs by an average of 30 percent.
Virtela serves as a
single point of contact worldwide for proactive management of
a wide array of multivendor IT infrastructure - including WAN, LAN,
IP telephony, application acceleration and security devices -
regardless of whether it resides within headquarters, branch
offices, private or public clouds. Virtela's world-class Network
and Security Operations Centers perform 24x7 predictive modeling,
monitoring and management with hands-on expertise across
best-in-class technologies, delivering a superior end user
experience on a global basis.
"Virtela is truly an extension of my IT staff, providing
advanced skills and technologies to proactively manage our global
multivendor IT infrastructure," said Bharat Poria, senior director
of information technology for Natus Medical Incorporated, a
leading provider of healthcare products using Virtela's management
service. "Virtela often fixes issues before our IT staff or end
users are even aware of them, giving them consistently better
performance and enabling us to shift our IT focus from operational
infrastructure reaction to proactive and advance planning
execution."
As CIOs increasingly
look for infrastructure management services partners, Virtela is
integrating the industry's first set of predictive analytics
technologies specifically developed for managing networks and IT
service infrastructure. These services can also be leveraged by
Virtela's current and new partners worldwide, and fully integrate
with partners' back-end systems and can private-labeled, to offer a
seamless service to end customers.
These new tools and technologies, such
as VirtelaPredict, continuously analyze and process a large number
of log and event data generated by network, security and other
devices, using predictive analytics algorithms and rules. As a
result, Virtela's service can more quickly identify root causes,
"hidden" conditions, or early warning signs that could potentially
lead to outages.
According to a major new
survey of more than 400 IT leaders, multinational
companies are demanding their service providers deliver more timely
notification and resolution of IT infrastructure issues. Virtela is
directly addressing these concerns in its new service, which
specifically answers the top three service management needs cited
by IT executives: faster issue notification, response time, and
repair time.
By applying these innovations, Virtela
is able to offer the world's first Time to Repair (TTR) Service
Level Agreement (SLA) for infrastructure management services.
Conventional Mean Time to Repair (MTTR) SLAs are based on an
average of many incidents across devices; companies can experience
an extended outage of one critical site or device that seriously
impacts operations yet does not constitute an SLA violation.
Virtela's TTR SLA uniquely guarantees the actual time to repair
each device or service, resulting in much more meaningful penalties
should companies experience significant performance degradation or
outages.
"Enterprises are facing more
challenges than ever in assembling and maintaining a best-of-breed
multi-vendor environment that provides the best possible user
experience," said Mark Hansard, Virtela's vice president of systems
and security. "Virtela offers the advanced support and technology
to partner with IT teams, freeing up staff to focus driving the
business while relying on Virtela to deliver predictable and
consistent infrastructure performance."
Other Virtela IT
Infrastructure Management Benefits
Virtela provides a full lifecycle of
end-to-end managed network services, from design and implementation
to change management and compliance - while adeptly working with
the broadest array of technologies, vendors and carriers to resolve
customer IT issues through a single point of contact.
Customers can also leverage the
VirtelaViewTM portal to view predictive, real-time and
historical reports about their Virtela-managed IT
infrastructure.
In addition to predictive analytics,
Virtela's IT Infrastructure Management service leverages Virtela's
award-winning network management systems, multi-vendor management
expertise, and cloud-based delivery via Virtela's Enterprise Services Cloud
(ESC), to uniquely provide compliance, network
discovery, network modeling, and other capabilities that drive
further IT efficiencies:
- Audit and Compliance. The service provides
centralized control of access to all devices, keeps an audit trail
of all individual user logins, applies role-based discretionary
access control, and is configured to mask device credentials from
the user. It also features the ability to trigger an alert if
unauthorized network changes take place. Integration of Virtela's
audit logs with existing compliance reporting tools better enable
customers to meet various compliance requirements.
- Network discovery and inventory management.The
service enables enterprises to automatically identify all devices
within their environment and view the topology within their Virtela
dashboard. This assists with rightsizing equipment maintenance
spend, for example, enabling companies to more easily identify
equipment that may be without maintenance contracts but would
benefit from them, as well as equipment that may have unnecessary
maintenance contracts.
- Network modeling. The service enables modeling
the impact of configuration changes to the network before they are
made, further reducing risk of downtime by avoiding common mistakes
due to human error.
About
Virtela
Virtela Technology Services
Incorporated is the world's largest independent managed network,
security and cloud services company. Virtela offers an
award-winning suite of services - including managed networks,
security, application acceleration and proactive infrastructure
management - to mid-market and Fortune 500 customers around the
world. Virtela offers unparalleled geographic reach to more than
190 countries through its partnerships with more than 500
carriers.
Virtela is headquartered in
Denver, Colorado, with globally distributed Network Operations
Centers in the U.S., India and the Philippines. For more
information, please call +1 (720) 475-4000 or visit www.virtela.net.
Media Contacts:
Jane Morrissey
Virtela
+1.720.475.4012
jmorrissey@virtela.net
Angel Badagliacco
LMGPR for Virtela
+1.408.738.9150
angel@lmgpr.com
