Virtela Named Stevie Award Finalist for Outstanding Customer Service
Recognition Honors Commitment to Proactive Service and
Innovation
DENVER, January 25, 2010 - Virtela, the world's largest independent managed
network services company, announced today that it has been named a
finalist for "Customer Service Department of the Year" in the
fourth annual Stevie Awards for Sales and Customer Service. Virtela
was selected in the IT and Telecommunications category for its
continued success in proactively solving enterprise customer needs
on a worldwide basis. More than 500 entries from organizations of
all sizes and in virtually every industry were submitted to this
year's competition.
"Customers deserve a network support partner that's truly an
extension of their internal IT team and acts with the same sense of
urgency in preventing and responding to issues," said Vab Goel,
Virtela CEO and partner at Norwest Venture Partners. "Virtela is
honored to be recognized for our passion about support. By heavily
investing in new technologies and tools, and combining them with
employees who go the extra mile for every customer, Virtela has set
a new standard of support."
Virtela's global Network Operations Centers (NOCs) and Security
Operations Centers (SOCs) are staffed with seasoned engineers who
proactively monitor customer networks around the world and provide
personalized service around the clock for Virtela's award-winning
services in 190 countries. These operations centers provide
first-call access to expert engineers, proactively open trouble
tickets before customers are aware of issues, and consistently
outperform industry-leading service guarantees. Customers can also
leverage the VirtelaView online portal for customized end-to-end
visibility and control of their Virtela-managed solutions.
Combined with this proactive approach to support, Virtela offers
an extensive suite of managed services - including MPLS and IP
network, security, remote access, device monitoring and management,
and application acceleration - leveraging a unique infrastructure
that aggregates and integrates the best local, regional and global
networks to offer unparalleled geographic reach. By adding a unique
overlay of intelligence that performs optimal routing and automatic
failover for customer network traffic, Virtela's multi-carrier
Global Service FabricSM gives enterprises an inherently
higher performing, more resilient and cost effective alternative
than traditional carrier networks. Virtela is the single point of
contact for expert design, implementation and 24x7 proactive
monitoring and management worldwide.
Stevie Award winners will be announced during a gala at the Eden
Roc Renaissance Hotel in Miami Beach, Fla. on February 22,
2010.
About Virtela
Virtela, the world's largest independent managed services
company, offers award-winning managed services including MPLS and
IP-based Virtual Private Networks (VPNs), Security, Remote Access,
and WAN/LAN Device Monitoring and Management, to some of the most
competitive multinational companies in the world. Offering services
in 190 countries, Virtela integrates and manages best-of-breed
service providers through partnerships with 500+ carriers, to
address the unique needs of its customers. Virtela is headquartered
in Denver, Colorado, with Global Network Operations Centers in
Denver, Mumbai, India and Manila, Philippines. For more
information, please call +1 (720) 475-4000 or visit www.virtela.net.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American
Business Awards, The International Business Awards, The Stevie
Awards for Women in Business, and The Stevie Awards for Sales &
Customer Service. Honoring organizations of all types and sizes and
the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about The
Stevie Awards at http://www.stevieawards.com.
Media Contact:
Jane Morrissey
Virtela
720.475.4012 (office)
303.808.7671 (mobile)
jmorrissey@virtela.com