Virtela Honored by 2010 American Business Awards for Industry Innovation and Excellence in Customer Service
World's Largest Independent Managed Network Services Company
Named Three-Time Finalist
Recognition in Three Categories:
- Most Innovative Company of the Year
- Customer Service Department of the Year
- New Product or Service of the Year
DENVER, May 18, 2010 - Virtela,
the world's largest independent managed network services company,
announced today that it has been named a finalist in three
categories in the American Business Awards' 8th annual Stevie
Awards program. Virtela was selected for Most Innovative Company of
the Year, Customer Service Department of the Year, and New Product
or Service of the Year, the final nod for the company's latest
cloud-based network services offering.
With an innovative business model that intelligently integrates
hundreds of best-of-breed partner networks around the world,
Virtela has consistently pushed the industry forward with a series
of firsts throughout its 10-year history, especially in cloud-based
services delivery. Each of these offerings is backed by the
company's commitment to incredible
customer support, as evidenced by more than nine out of 10
customers reporting they are highly satisfied or satisfied with
Virtela's network performance and support.
"Virtela consistently pursues new and innovative ways to better
meet customers' enterprise networking needs while delivering more
value for every dollar they invest," said Vab Goel, Virtela CEO and
partner at Norwest Venture Partners. "We're pleased to be
recognized for not only our technology leadership but also our
passion for support that's demonstrated by employees who go the
extra mile for every customer, every day."
A hallmark of Virtela's business, Virtela's customer support
consistently outperforms both industry standards and the company's
own service guarantees. Virtela's expert network and security
engineers provide 24x7 follow-the-sun coverage from three Global
Operations Centers around the world. Virtela maintains a 99% rate
for proactively opening trouble tickets and offers customers the
industry's strongest service level guarantees.
For Best Product or Service, the American Business Awards
shortlisted the company's latest commitment to innovation,
Virtela's cloud-based remote access solution, which raises the bar
for scalable, anywhere-anytime connectivity with unmatched global
performance. Virtela's unique approach also eliminates the upfront
capital expense and time required to deploy traditional
hardware-based solutions.
The 8th Annual Stevie Awards will be presented on June 21 at New
York City's Marriott Marquis Hotel. Winners will be selected from
among Finalists in a final judging that will continue through May
28. More than 2,700 entries from organizations were submitted in
more than 40 categories. To see the complete list of finalists
please visit http://www.stevieawards.com/aba/
Virtela offers an extensive suite of managed services -
including MPLS and IP network, security, remote access, device
monitoring and management, and application acceleration -
leveraging a unique infrastructure that aggregates and integrates
the best local, regional and global networks to offer unparalleled
geographic reach. By adding a unique overlay of intelligence that
performs optimal routing and automatic failover for customer
network traffic, Virtela's multi-carrier Global Service FabricSM
gives enterprises an inherently higher performing, more resilient
and cost effective alternative than traditional carrier networks.
Virtela is the single point of contact for expert design,
implementation and 24x7 proactive monitoring and management
worldwide.
About Virtela
Virtela Technology Services Incorporated, the world's largest
independent managed services company, offers award-winning services
including MPLS and IP-based Virtual Private Networks (VPNs),
Security, Remote Access, Infrastructure Monitoring and Management,
and application acceleration, to some of the most competitive
multinational companies in the world. Offering services in 190
countries, Virtela integrates and manages best-of-breed service
providers through partnerships with 500+ carriers, to address the
unique needs of its customers.
Virtela is headquartered in Denver, Colorado, with Global
Network Operations Centers in Denver, Mumbai, India and Manila,
Philippines. For more information, please call +1 (720) 475-4000 or
visit www.virtela.net.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American
Business Awards, The International Business Awards, the Stevie
Awards for Women in Business, and the Stevie Awards for Sales &
Customer Service. Honoring organizations of all types and
sizes and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about The
Stevie Awards at http://www.stevieawards.com.
# # #
Media Contacts:
Jane Morrissey
Virtela
+1.720.475.4012
jmorrissey@virtela.net
Catharine Morgan
Greenough Communications
+1.617.275.6552
cmorgan@greenoughcom.com