ViewSonic Cuts Costs, Enjoys Superior Customer Support with Virtela
Global MPLS Network Delivers $500,000 in Annual Savings for
Visual Display Leader
Key Enterprise Benefits:
- Derive more value out of every network dollar invested
- Exceptional customer service that goes "above and beyond" the
call of duty
- Superior network and application uptime enhances end user
experience worldwide
DENVER, March 9, 2010 - Virtela, the world's largest independent managed
network services company, today announced that ViewSonic® Corp. has
chosen Virtela to provide and manage its global enterprise network.
By migrating to Virtela, ViewSonic has cut $500,000 from its annual
network costs while gaining superior customer service. ViewSonic is
a leading global provider of visual display, computing and digital
content solutions, including LCD TVs and computer monitors, digital
photo frames, digital signage displays and media players.
Lowering costs and improving quality of service were the major
drivers leading ViewSonic to explore options for a new network
service provider. Despite the premium rates of its previous
provider, ViewSonic did not receive the quality of service it
deserved, according to Martin Ronquillo, network systems manager
for ViewSonic.
"From a business perspective, we really needed to find a more
cost-effective way to get the high level of performance and uptime
our global users need," Ronquillo said. "We spoke with a number of
Virtela customers who validated that Virtela delivers not only on
cost savings, but also on customer service and technology
foresight. We've not been disappointed; Virtela continues to meet
or surpass all of our requirements."
Virtela provides ViewSonic with a high-performance MPLS network
spanning North America, Europe and Asia. The network supports
ViewSonic's critical applications, including Oracle ERP and Citrix
XenApp for remote users, delivering the uptime and responsiveness
end users require for optimal productivity. Virtela's service
delivery was on or ahead of schedule, implementing ViewSonic's
worldwide network in less than 60 days.
"Virtela's customer service has far exceeded our expectations,"
Ronquillo added. "For example, we moved to a new office in London
and the local service provider we had contracted with before
Virtela was not able to bring up service in time. Even though it
wasn't their responsibility, Virtela stepped in and rerouted our
network traffic so our users weren't left stranded. Moreover, the
Virtela team consistently communicates with us. With most
providers, you don't hear from them after the network is brought
up. Virtela checks in regularly to see if there's anything we
need."
Unique among network service providers, Virtela intelligently
routes customer traffic over its multi-carrier Global Service
FabricSM, which aggregates and integrates the best
local, regional and global networks to offer unparalleled
resilience and geographic reach. In addition to MPLS, Virtela
offers an extensive portfolio of managed services - including IP
network, security, remote access, device monitoring and management,
and application acceleration. Virtela's carrier- and
vendor-agnostic approach allows customers to leverage the
best-of-breed network services that meet their specific needs.
"As globalization becomes more mainstream, Virtela's value
proposition has grown even stronger by consistently delivering the
highest quality worldwide network at an attractive price backed by
superior support," said Vab Goel, Virtela CEO and partner at
Norwest Venture Partners. "The ViewSonic brand is known for
quality, performance and value. Virtela is passionate about
delivering those same benefits to every one of our customers,
combined with continual innovation that enhances their competitive
edge."
About Virtela
Virtela, the world's largest independent managed
services company, offers award-winning managed services
including MPLS and IP-based Virtual Private Networks (VPNs),
Security, Remote Access, and WAN/LAN Device Monitoring and
Management, to some of the most competitive multinational companies
in the world. Offering services in 190 countries, Virtela
integrates and manages best-of-breed service providers through
partnerships with 500+ carriers, to address the unique needs of its
customers. Virtela is headquartered in Denver, Colorado, with
Global Network Operations Centers in Denver, Mumbai, India and
Manila, Philippines. For more information, please call +1 (720)
475-4000 or visit www.virtela.net.
About ViewSonic
ViewSonic® Corporation is a leading global provider of visual
display products. ViewSonic develops, markets and supports a broad
range of innovative products, including LCD TVs, computers, LCD
monitors, projectors, digital photo frames and digital signage
displays and media players. For further information, please contact
ViewSonic Corporation at 800.888.8583 or 909.444.8888; or visit http://www.viewsonic.com/
Media Contact:
Jane Morrissey
Virtela
720.475.4012 (office)
303.808.7671 (mobile)
jmorrissey@virtela.com
Catharine Morgan
Greenough Communications
+1.617.275.6552
cmorgan@greenoughcom.com