Quark Reduces Network Costs and Improves Application Performance with Virtela
Innovative MPLS Network Enhances Revenues For Global Dynamic
Publishing Company
Key Enterprise Benefits:
- Reduced overall network costs by more than 30% over previous
provider
- Improved uptime at critical sites in Asia from 90% to 100%
- Drove increased customer acquisition and retention via better
website experience
DENVER, March 9, 2010 - Virtela, the world's largest independent managed
network services company, today announced that Quark Inc. has
renewed its contract for global network services with Virtela.
Since migrating to Virtela, Quark has reduced network costs by 30
percent and improved customer satisfaction and retention through
better network and application performance. A leader in publishing
for nearly 30 years, Quark provides dynamic publishing solutions
for customers around the world. More than three million people use
the company's flagship product, QuarkXPress.
Before Virtela, Quark was experiencing lackluster global network
performance, particularly in Asia, which drove the company to look
for a better solution. "Our customer and product support efforts
are run out of Asia, so the dropped circuits and outages absolutely
affected our revenue," said Mark Lawler, vice president of
information technology at Quark.
Quark selected Virtela for its global reach, multi-provider
backbone resiliency and innovative service delivery that enable
multinational enterprises to get more out of every network dollar
they invest. Virtela's flexible approach for Quark - a network
spanning North America, Europe, Asia and Australia - blends a
majority of MPLS connections with DSL VPNs at
locations where business-class broadband is most appropriate,
resulting in better cost-efficiencies.
"With Virtela, we easily save one-third of our previous network
costs and our uptime is much higher," said Lawler. "More valuable
than network metrics, however, is the positive impact Virtela has
on our customer satisfaction and retention. You can't acquire and
keep customers if your website goes down as they are buying a
product or requesting support. With Virtela, our uptime is much,
much higher than it used to be, and we're not losing customers.
There's no question that the performance and reliability of the
Virtela network enhances our revenue."
Virtela offers an extensive suite of managed services -
including MPLS and IP network, security, remote access, device
monitoring and management, and application acceleration -
leveraging a unique infrastructure that aggregates and integrates
the best local, regional and global networks to offer unparalleled
geographic reach. By adding a unique overlay of intelligence that
performs optimal routing and automatic failover for customer
network traffic, Virtela's multi-carrier Global Service FabricSM
gives enterprises an inherently higher performing, more resilient
and cost effective alternative than traditional carrier networks.
Virtela is the single point of contact for expert design,
implementation and 24x7 proactive monitoring and management
worldwide.
The Virtela network also supports other critical business
systems at Quark, including order management, ERP and financial
applications, and development and support. Ensuring consistent
communication is especially critical for development teams around
the world who need to share updates, collaborate with functional
tools, and create and manage code.
"The strength of the Virtela network has greatly improved our
ability to collaborate, especially in the realm of development,"
continued Lawler. "Engineering is an expensive labor cost, and in a
world where time is money, we can't afford for our developers to
lose valuable time collaborating and sharing code."
"We're passionate about partnering with Quark's IT team to
manage end-to-end global network services," said Vab Goel, Virtela
CEO and partner at Norwest Venture Partners. "Virtela's proven
multi-carrier approach can benefit any company looking to improve
the performance and customer support of their enterprise
network."
About Virtela
Virtela, the world's largest independent managed services
company, offers award-winning managed services including MPLS
and IP-based Virtual Private Networks (VPNs), Security, Remote
Access, and WAN/LAN Device Monitoring and Management, to some of
the most competitive multinational companies in the world. Offering
services in 190 countries, Virtela integrates and manages
best-of-breed service providers through partnerships with 500+
carriers, to address the unique needs of its customers. Virtela is
headquartered in Denver, Colorado, with Global Network Operations
Centers in Denver, Mumbai, India and Manila, Philippines. For more
information, please call +1 (720) 475-4000 or visit www.virtela.net.
About Quark
Quark®
Inc. is a leading provider of publishing software for
professional designers, small and mid-sized businesses, and large
organizations in more than 160 countries. Two decades ago, our
flagship product - QuarkXPress® - changed the course of traditional
publishing. For more than 25 years, Quark has built on its
knowledge and experience in design and publishing to provide
software solutions that support collaborative workflows and
automated publishing across multiple channels. Today, Quark is
revolutionizing publishing again by setting new standards in
XML-based publishing across print, the Web, and digital media as
well as by helping owners and employees of small and mid-sized
businesses promote their products and services easily,
professionally, and affordably. Denver-based Quark Inc. is
privately held.
Media Contact:
Jane Morrissey
Virtela
720.475.4012 (office)
303.808.7671 (mobile)
jmorrissey@virtela.com
Catharine Morgan
Greenough Communications
+1.617.275.6552
cmorgan@greenoughcom.com