Virtela Named Telecoms World Awards Finalist for Best Managed Service
Recognition Highlights Global MPLS Multi-Carrier Network and
Managed Services Excellence
DENVER, October 29, 2009 - Virtela, a global
managed network services provider, today announced it was named a
finalist in the Best Managed Service category of the 2009 Telecoms
World Awards, Middle East. The Awards honor the leaders, innovators
and pioneers in the telecommunications industry. Virtela was
selected for its innovative managed network services that enable
multinational enterprises to get more out of every network dollar
they invest.
Virtela offers an extensive suite of managed network and
security services leveraging a unique infrastructure that
aggregates and integrates the best local, regional and global
networks to offer unparalleled geographic reach around the world.
By adding a unique overlay of intelligence that performs optimal
routing and automatic failover for customer network traffic,
Virtela's multi-carrier Global Service FabricSM gives enterprises
an inherently higher performing, more resilient and cost effective
alternative than traditional carrier networks. Virtela is the
single point of contact for expert design, implementation and 24x7
proactive monitoring and management worldwide.
"We're honored to be recognized for the unprecedented choice,
flexibility and personalized service we deliver for customers,
through an innovative model that helps eliminate capital expenses
and reduce total cost of ownership," said Vab Goel, Virtela CEO and
partner at Norwest Venture Partners. "These achievements reinforce
the value proposition we deliver every day and would not be
possible without our employees, whom I'd like to thank for their
continued commitment to the highest levels of innovation, quality
and customer support."
Virtela's unique capabilities also insulate customers from
network degradations and disruptions, such as the major undersea
cable cuts in the Mediterranean last year that knocked out
communications services to large parts of the Middle East, Asia and
North Africa. Virtela's advanced global monitoring systems
immediately alerted global Network Operations Center (NOC) staff of
the performance issues. Given that its multi-carrier model also
leverages diverse cable paths around the world, Virtela was able to
dynamically re-route network traffic over the best-performing
alternate route, with virtually no latency impact to customers.
This highly resilient network serves as the foundation for
Virtela's suite of award-winning managed services, including MPLS
and IP network, security, remote access, remote monitoring and
management, and application acceleration. All services are backed
by leading service level guarantees, offer complete visibility via
the VirtelaView customer portal, and include around-the-clock
personalized customer support through Virtela's global NOCs. These
NOCs provide first-call access to expert engineers, maintain a 99%
rate for proactively opening trouble tickets, and consistently
outperform the company's stringent 4-hour Mean Time To Restore
(MTTR) guarantee with a 1.74-hour average.
Backed by superior operations, unmatched customer care, and a
unique model that enables greater agility in responding to market
and technology changes, Virtela is the industry's largest
independent global managed network services provider, leading the
charge in providing flexible, efficient and business-critical
managed services worldwide.
Award winners will be announced on November 17th at the Telecoms
World Middle East event held at the Jumeirah Beach Hotel in
Dubai.
About Virtela
Virtela, the world's largest
independent managed services company, offers award-winning
managed services including MPLS and IP-based Virtual Private
Networks (VPNs), Security, Remote Access, and WAN/LAN Device
Monitoring and Management, to some of the most competitive
multinational companies in the world. Offering services in 190
countries, Virtela integrates and manages best-of-breed service
providers through partnerships with 500+ carriers, to address the
unique needs of its customers. Virtela is headquartered in Denver,
Colorado, with Global Network Operations Centers in Denver, Mumbai,
India and Manila, Philippines. For more information, please call +1
(720) 475-4000 or visit www.virtela.net.
Media Contact:
Jane Morrissey
Virtela
720.475.4012 (office)
303.808.7671 (mobile)
jmorrissey@virtela.com
Susan Wise
Greenough Communications
(650) 646-3268 x11
swise@greenoughcom.com