Network Operations Engineer - Denver, Mumbai, Manila

Location: Denver, Mumbai, Manila

The NOC Network Engineer provides first-line Network Surveillance and Event Management support of the Virtela Network. NOC Service Teams are responsible for high-level network operations support of the Virtela Core Network and multiple Customer Networks, delivered in accordance with standard Virtela Event Management procedures.

Primary Responsibilities

• Support the operation of advanced IP network services
• Receive calls from customers to open trouble tickets
• Work trouble tickets to resolve customer and network issues
• Work with Telecommunication Service Providers to resolve circuit problems to resolution
• Work with Hardware/Software Vendors to resolve problems
• Work a rotating shift schedule
• Perform other duties as assigned

Professional Qualifications

• Technical B.S. degree required.
• Extensive knowledge of IP networking and applications running over networks
• Hands-on network & application troubleshooting experience
• Experience with routing protocols (RIP, OSPF, BGP)
• Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
• World-class skills in interfacing with customers and is willingness to go the "extra-mile" to assist them.
• Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.