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  • Lead Pricing Manager - Denver

    Virtela Technology Services is looking for an analytical, results-oriented leader in our Pricing and Analytics team. This person will be responsible for three critical functions: 1) Pricing strategy and execution – ensuring we are competitive, profitable, and provide exceptional customer service; 2) Pricing analytics – serving as the “brain trust” for pricing and pre-sales activities, including capital analysis, deal metrics, along with the ability to think outside the box to solve complex pricing questions; and 3) business intelligence – developing and maintaining data reporting and analytics infrastructure that enables organization to make faster, better business decisions.

    Responsibilities Include:

    • Set pricing strategy and ensure execution. Establish goals and report on performance in periodic business reviews
    • Identify and analyze new business opportunities. Present recommendations to senior management
    • Develop and maintain key business metrics and business intelligence tools. Enable data-driven decision making across the organization
    • Respond to competitor activity and other urgent issues; help make important decisions in real time
    • Work with technology teams to develop systems to support business needs
    • Mitigate financial risk

    Qualifications

    • BS degree in Math, Economics, Engineering or another quantitative field; MBA required
    • 8+ years of senior level pricing experience in telecommunications, systems integration, and/or business management/consulting roles that have included quantitative analysis
    • Background in Engineering, Statistics, Mathematics, Computer Science, or related field
    • Strong knowledge of networks, security, and cloud services
    • Solid financial skills along with the ability to process large amounts of information
    • Comfortable working in situations with imperfect information
    • Excellent written and verbal communication skills
    • Ability to solve complex problems quantitatively and develop clear, data-driven business recommendations
    • Ability to work successfully with both business and technical teams across the organization

    To be considered for this position, please submit your resume to jobs@virtela.net  with the name of the position in the subject line

  • Senior Network Infrastructure Engineer - Mumbai

    Responsibilities

    Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

    • 24*7 Remote Management and Monitoring  of Enterprise Networks  of Large Global clients that have a distributed LAN , WAN setup
    • Ticket resolution – work and resolve on trouble tickets, handle ticket escalation
    • Queue Management – monitor ticket queue, ensure assignment/resolution and closure
    • Creation of Method Of Procedure and/or Standard Operating Procedure document
    • Planning and execution of Change Management processes
    • Performance tuning of Network devices and creation of Service Improvement Plans
    • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
    • Planning and Perform upgrade of firmware
    • Work with Hardware/Software Vendors to resolve problems
    • Train and Mentor juniors
    • Act as an SME SPOC for certain Network products
    • Interface with customer on calls and lead technical meetings
    • Assist is creation of Root Cause analysis (RCA)
    • Provide technical inputs for weekly/monthly customer service review reports

    Pre-Requisites

    • Hands on troubleshooting experience in Enterprise LAN and WAN environment
    • Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)
    • Knowledge of  MPLS, QoS and VoIP
    • Strong Technical subject matter expertise on Cisco and Juniper Platform Network solutions

    Requirements

    • CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
    • 4 – 6 years relevant experience
    • Engineering Degree/ Diploma for recognized University /Board
    • Good communication skills – written as well as verbal
    • Passion to work on core technology platform
    • ITIL process awareness

    To be considered for this position, please submit your resume with salary expectations to jobs@virtela.net with the name of the position in the subject line.

  • Senior Sales Engineer - Northeastern US (Tri-state) area or Detroit

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    The Senior Sales Engineer is responsible for providing technical consulting, pre and post-sales support to prospects and customers as part of a global account team.  Other responsibilities include acting as a liaison between Virtela clients and internal support groups to ensure a smooth customer experience.

    Preferred Location: Northeastern US (Tri-state) area  or Detroit

    Responsibilities:

    • Solution Development:
      • Work with prospects to identify requirements and build compelling solution to address those requirements
      • Solution Selling
    • Solution Documentation:
      • Documentation to include Visio diagrams, Technical Solution Documentation, and pricing components.
      • Excellent presentation/communication skills are required.
      • Act as liaison for technical issues that may arise during implementation/support.
    • Support: Sales Engineer is the trusted technical advisor to customers through the post sales relationship.  Successful candidate must be able to build a long term relationship with the technical contacts within the client base.
    • Support Virtela sales staff and account managers as needed to properly manage the sales process and drive revenue.

    Qualifications:

    • Actual hands on experience either in an operational or engineering role with a focus on routing/switching or security
    • History of managing/supporting a large enterprise/carrier network and enterprise IT applications
    • Self motivated.  Ability to work as part of a small independent team
    • Detail Oriented documentation and presentation skills using the Microsoft Office suite of products (Word, Excel, Visio, PowerPoint)
    • Broad technical knowledge:
      • IP networking (MPLS VPN, BGP/OSPF/EIGRP/RSVP/LDP/BFD, OSI model, global networking experience, TDM, ISDN, STM, etc)
      • Video, Voice, and IP Telephony (SIP, H.323, Cisco, Avaya, etc)
      • Security Services (Firewall, IPS, URL filtering, Vulnerability Scanning, Cisco, Juniper, Bluecoat, Checkpoint, Websense, etc)
      • Application Acceleration Technology
    • Understanding of enterprise IT applications – firewall, virus scanning, AAA, E-mail, remote access, database management, disaster recovering, hosting, VOIP, ERP, etc.
    • Virtualization Experience (VMware, Xenserver, etc)
    • Willingness to travel as needed (40%)

    Experience and Education:

    • 5+ years’ experience in the telecommunications / data networking industry.
    • BS/BA (technical discipline preferred)
    • CCNP, CCIE, CISSP (Preferred)

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Senior Customer Engineer - India

    Responsibilities

    Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services.

    Duties: Organizational, Professional and Technical

    • Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
    • Manage the overall process of implementing complex, technical installations.
    • Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
    • Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.
    • Lead design discussions/ streamlining service delivery plans /implementations for new customers for smooth installation/migration activities.
    • Serve as an SME and escalation point for the Operations team for accounts which have inherent complexity in their designs
    • Participate on periodic Customer Review calls
    • Train and mentor members within the team
    • Should have the willingness to work across time zones and diverse cultural framework
    • Work with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever required
    • Maintain and Provide weekly work report to the Manager

    Pre-Requisites

    • Excellent verbal and written communication skills
    • Able to contribute to the work in a group as a team player
    • Experience working on Projects
    • Customer service skills including the ability to work with customers in activating services
    • Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.
    • Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs , QOS,Wireless communication, load balancing/sharing techniques.
    • Working knowledge of Switching techniques: VLAN, VTP, various flavors of STP, dot1x, Ether-Channel
    • Good understanding of OSI Layer 1 and 2 protocols
    • Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
    • Exposure on Firewalls / WAN accelerators are preferred
    • Thorough knowledge of provisioning circuits including working directly with circuit providers
    • Time management and prioritization skills

    Requirements

    • CCIE, CCIP, CCNP, CCNA, JNCIE, JNCIA, JNCIS is desirable.
    • Minimum 6 years experience
    • BE and / or postgraduate qualifications

    To be considered for this position, please submit your resume with salary expectations to jobs@virtela.net with the name of the position in the subject line.

  • Head - Talent Acquisition - India

    Reporting to the Vice President – Asia Operations, this position will lead the recruiting team to source and acquire candidates for critical positions across the organization for India and Philippines, while delivering Talent Acquisition initiatives and an exceptional hiring manager experience. The role holder also acts as a subject matter expert for talent acquisition and pro-actively manages the recruitment team and the third party vendors.

    CORE RESPONSIBILITIES:

    • Manage resource allocation within the recruitment team to ensure appropriate recruiting services provision for professional and critical hiring requirements as per the agreed service levels (SLAs)
    • Ensure that recruiting services effectively meet business demand for professional and niche skilled requirements
    • Up-skill recruiting and sourcing specialist(s) to embed best practices of talent acquisition process into the recruitment team and to handle hiring at all levels
    • Act as an escalation point in relation to recruitment service delivery issues and to effectively manage the internal recruitment  team
    • Foster collaboration within the recruitment team, and liaise with business stake holders and hiring managers
    • Provide recruiting direction and leadership as part of the HR Services Leadership Team.
    • Establish highly efficient and effective work procedures to ensure high quality recruiting services are provided
    • Internal stakeholder facing role and will be responsible for weekly/monthly reviews
    • Contribute to a positive team culture and working environment
    • Retain managerial responsibility for own team and follow leadership standards.
    TASKS:
    • Manage delivery of end to end Recruiting service across all hiring levels, including branding, sourcing, and contracting
    • Responsible for candidate tracking to drive efficiencies and to push the strategic direction of effectively engaging the candidate at all stages in the process
    • Measure, assess and continuously improve the effectiveness of the Recruitment team
    • Working with preferred list of vendors and continous process monitoring through vendor evaluations and management
    • Keeping abreast of market intelligence and industry trends

    REQUIRED SKILLS: 

    • Should hold a Masters degree in Business Administration ( specialization in Human Resources) and have strong orientation towards analytics and data analysis.
    • Minimum of 18 to 20 years of  extensive hands-on hiring experience as both individual contributor and team manager
    • Hiring experience in IT/ Telecom/ ISP/ Managed Network Services/ Infrastructure Management Services ( Preferably with Tier 1 / Tier 2 – ISP companies in India)
    • Atleast 8-10 years management experience or experience leading a team
    • Must be at the current level of Director / Head / VP – Talent Acquisition
    • Must have had exposure in handling the hiring of mid to senior level positions in Software / Network Operations/ Network Infrastructure related technologies
    • Must have experience working closely with hiring managers executing and delivering full life cycle recruiting activities with proven results in order to mentor/coach team in replicating this success
    • Having thorough understanding of background screening, data protection etc.
    • Having an expert level of knowledge in all full lifecycle recruiting components including, but not limited to Sourcing, Qualifying, Networking, Assessing, Job analysis, Wage and salary trends, Benefits negotiation, Salary fitments, Relationship management.
    • Individual who has the ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
    • Must be results-oriented, able to handle multiple tasks of an urgent nature and must effectively deal with ambiguity.
    • A high level of professional integrity and confidentiality and the ability to handle sensitive issues and situations with poise and emotional maturity

    To be considered for this position, please submit your resume with salary expectations to jobs@virtela.net with the name of the position in the subject line.

  • Product Marketing Director/Manager - Managed Security Services - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    The mission of Virtela’s marketing team is to create more sales opportunities and shorten the sales cycle – plain and simple. We make it easier for sales, partners and customers to understand our services, why we’re different and what’s in it for them. We’re responsible for much of what the customer sees and hears about Virtela.  The Virtela product marketing team is looking for outstanding talent to build awareness and generate demand for Virtela’s extensive portfolio of managed services. This position will be responsible for the company’s managed security services offerings, including cloud and CEP-based managed firewall, intrusion prevention, botnet protection, security event and information management (SIEM) and URL filtering .

    Virtela is offering relocation package for relocation to Denver. Also right candidate can work remotely from anywhere in the USA.

    Location: Denver, CO

    Primary Responsibilities

    • Drive market segmentation strategy, targeting and messaging platforms for Virtela’s managed security services portfolio
    • Create and drive global marketing plans that increase awareness of Virtela as a provider of managed security services such as intrusion prevention, managed firewall, security event and information management, secure managed email, URL filtering and botnet protection
    • Develop messaging and primary customer facing content: data sheets, brochures, presentations, webinars, websites, white papers, byline articles and others
    • Develop and execute thought leadership campaigns and supporting content
    • Communicate with industry analysts, media, and key influencers to ensure that Virtela and our managed security services maintain a favorable position
    • Develop and launch creative service packages for key target buyer profiles, applications, verticals, geographies or other relevant sub-segmentation
    • Define sales opportunities and market entry strategies based upon market place dynamics, product benefits, and competitive positioning
    • Coach sales teams for effective opportunity identification; qualification; and communication of value propositions, differentiators, competitive positioning and features/functionalities of Virtela’s managed security services
    • Define and develop effective sales training programs and materials
    • Integrate key learnings from ongoing interactions and communications with existing customers and prospects for research, testing and ongoing feedback

    Professional Qualifications

    • 5+ years B2B product marketing, product management, or services marketing experience specific to managed security services
    • Knowledge of enterprise security software, managed services, and/or IT services a must
    • Good understanding of the security ecosystem and players, including the value added resellers (VARs) in the space
    • Passion for and experience in outbound product marketing directly to enterprises. Direct marketing to VARs a plus
    • Experience working in successful startup companies a plus
    • Experience creating compelling marketing programs and messaging
    • Excellent written and verbal presentation skills
    • Results driven; does what it takes to get the job done and naturally goes the extra mile
    • Ability to thrive in a fast paced work environment as well as adapt to continually changing priorities and aggressive project timeframes
    • Ability to manage multiple projects simultaneously and prioritize time with minimal supervision

    Education

    • Bachelor’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Public Relations Manager/Director - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    This position on Virtela’s corporate communications team will help develop, execute, and manage the company’s proactive media & industry analyst relations program and related activities that serve to build awareness and elevate Virtela’s market position. The candidate must have a strong background in media relations, PR campaigns, product launches, and analyst & customer reference engagement. The position requires direct, proven experience in developing content for and managing relations with technology media and analysts.

    The ideal candidate should possess a solid understanding of the IT & networking services industry landscape so that s/he can effectively distill complex technology concepts and business strategies into compelling media messages that support the company’s corporate goals. The successful candidate will collaborate with decision makers across all business units to develop and communicate corporate and product positioning. This position reports to the vice president of corporate communications and is based out of the company’s Greenwood Village, Colo., headquarters.

    Location: Denver, CO

    Primary Responsibilities

    • Plan and execute PR strategies to support the company’s business and marketing objectives, illustrating  thought leadership, competitive differentiation and value proposition to the market
    • Develop and communicate compelling story angles and positioning  to media, analysts and other key influencers; handle day-to-day media/analyst inquiries
    • Write, edit and gain approvals for all press materials and related content (e.g., press releases, messaging documents, byline articles, presentations)
    • Drive and execute announcements in a timely, efficient and organized manner
    • Serve as key contact for customer PR opportunities and work with customers and Virtela colleagues to drive customer participation in PR activities
    • Help manage/collaborate with PR agency (proactive media relations, briefing coordination, prepare briefing materials, awards and speaking submissions, social media)

    Professional Qualifications

    • 5 years experience in a significant communications role within the IT services/networking industry
    • Excellent interpersonal, relationship-building and communication skills
    • Solid writing skills (writing samples requested)
    • Knowledge of relevant print, online and social media outlets, inc. trade and business press
    • Creative, strategic thinker and a reliable executor
    • Strong teaming skills, ability to establish and leverage relationships throughout the company
    • Demonstrate outstanding judgment and flexibility; thrive in a fast-paced environment
    • Manage multiple initiatives simultaneously while meeting tight deadlines and shifting priorities
    • Self-motivated, resourceful and proactive nature

    Education

    • Bachelor’s degree in PR, Journalism, Communications and/or equivalent work experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Lead Generation Representative

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    The Lead Generation Rep’s (LGR) responsibility will be to help drive the overall sales revenue in a defined market while increasing Virtela’s strategic value for specific products and solutions. Success is defined by delivering new introductions or face to face meetings  for selling opportunities to Virtela field sales representatives.  The ideal profile for this candidate is an individual that has a strong history of a proven track record of consistent life success and strong sales career ambitions.

    Location: Denver, CO

    Primary Responsibilities

    • Primary function is an office-based inside lead generation role mapped to geography specific field account executives
    • Qualify potential customers from marketing leads, target account leads, and “Greenfield leads”.
    • Provide general inside sales support for marketing and sales team – respond to customer inquiries
    • Prepare materials for external presentations on products, business plans and communications
    • Maintain contracts
    • Develop and qualify new lead opportunities to drive increase revenue opportunity in specific target geographies and or vertical markets
    • Develop a contact database (SFDC) and help identify and document new opportunities utilizing existing data bases, upgrade cycles, acquired lists, and service/support renewals

    Professional Qualifications

    • Bachelor’s Degree
    • 0 – 1 year work experience in related fields of sales, customer service
    • Comfortable with technical and business English usage (documents reading, e-mails, conference calls)
    • Must be a self-starter, aggressive, competitive, proactive, motivated, organized, and responsible with the ability to work independently or in a team environment
    • Great relationship skills, tenacity, resilience and inter-personal/presentation skills
    • Ability to quickly learn detailed information about products & services and clearly and effectively articulate Virtela’s value
    • Must have professional and confident phone/email skills.
    • Ability to handle multiple priorities using effective organization and time-management skills.
    • Excellent communication skills both written and oral. Good sense of humor desired
    • Ability to work towards common goals in a group sales environment
    • Detail oriented team player, proven follow through ability, and a passion for customer satisfaction and engagement
    • Experience in using Salesforce.com a plus

    Physical Requirements

    • Frequent use of mouse and keyboard
    • Frequent phone usage
    • Occasional lifting up to 10 pounds

    Education

    • Bachelor’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Sales Consulting Engineer - Multiple Locations

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Location: Denver, Atlanta, Texas, Florida, North Carolina, or South Carolina

    Start Date: Immediately

    The Sales Consulting Engineer is responsible for providing technical consulting and pre-sales supports to national account managers and channel managers. Also responsible for providing technical supports to Product Management team for developing new products with new IT technologies and applications.

    Responsibilities:

    • Works with network engineering, product marketing, and other teams to design operationally efficient and supportable customer data networks.
    • Advise others about all Virtela services/products and give in-depth advice giving technical guidance to others on prices, options, feature enhancements and availability.
    • Based on detailed knowledge of the Virtela network,  recommend specialized services and applications to customer’s technical staffs and management.
    • Analyze customer’s needs; develop long-term strategy, based on knowledge of customer’s current network, equipment and business, of how Virtela services can competitively meet customer’s communication needs.
    • Provide technical guidance regarding preparation of, review, and presentation of technical proposal for customer on how customer’s network and Virtela services can be integrated including implementation process and any modifications that are required to ensure complete plan is feasible within cost, time, and environment constraints.
    • Demonstrate full technical knowledge of customer’s business and related communication needs by advising Virtela team and customer technical staff as appropriate on enhancements, modifications and/or options in voice and data communication integration.
    • Support Virtela sales staff and account managers as needed to properly manage the sales process.

    Required Skills:

    • Four to seven years experience as a Sales Engineer
    • Thorough understanding of IP networking and related protocols

    Qualifications:

    • Four to seven years experience as a Sales Engineer
    • Proven history of designing and implementing large enterprise networking solutions
    • Proven history of managing a large enterprise network and enterprise IT applications
    • Knowledge of the data networking / IP VPN technology and applications
    • Understanding of general telecommunication concepts – TDM, ISDN, Frame Relay/ATM, IP, etc.
    • Understanding of enterprise IT applications – firewall, virus scanning, user authentications, e-mail, remote access, database management, disaster recovering, hosting, VOIP, etc.
    • Willingness to travel as needed (50%)
    • Experience selling services to IBM or other large systems integrator

    Experience and Education:

    • 7+ years experience in the telecommunications / data networking industry.
    • 4+ years experience in enterprise IT field
      2+ years experience in IP VPN (Preferred)
    • BS/BA (technical discipline preferred)
      CCIA (Preferred)

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Channel Manager - Raleigh, NC

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Location: Raleigh, NC

    Primary Responsibilities

    • Lead business development activities with our channel partners to identify customer opportunities
    • Develop a large list of sellers within the channel partner’s sales organization
    • Leadership role in tracking opportunities, and working with internal groups to assemble the appropriate technical/business team needed to convert the opportunity to a win.
    • Proven track record of consistently exceeding objectives
    • Ability to multi-task and handle rapidly shifting priorities in a fast-changing environment
    • Strong ability to negotiate commercial arrangements and facilitate contract negotiations with partners.
    • Strong presentation and facilitation skills, especially for working with both commercial and technical audiences
    • High level of self-confidence and self-motivation with demonstrated ability to work remotely and independently
    • Customer-focused, friendly, helpful, can-do attitude with excellent communication skills, both written and verbal, and interpersonal skills
    • Ability to accurately forecast sales activity
    • Willing to travel frequently (50%+)
    • In depth knowledge of Managed Network, Security and IT infrastructure Management Services
    • Thorough knowledge of third party distribution, channel development and commercial sales in the telecommunications and IT services outsourcing disciplines
    • Experience selling WAN, network security services and IT infra. Management services to IBM or has worked at IBM selling WAN, network security services and IT infra. Management services.

    Professional Qualifications

    • 5 years of total sales experience preferred
    • 3 years of experience selling data networking, security and/or network monitoring solutions preferred
    • 3 years channel development/sales experience preferred
    • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
    • Firm Analytical skills.
    • Firm understanding WAN, LAN, network security and IT infrastructure management
    • Firm understanding of LAN and WAN network.
    • Firm understanding of Ethernet and IP networks.
    • Firm understanding of the IT infrastructure management market segment
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    Education

    • Bachelor’s or Master’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Provisioner - Denver

    Company Overview

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Job Summary

    The primary responsibilities of the provisioner are to interface directly with the customer and complete requests for new service.  The position is also responsible for maintaining records of activities and coordinating service order activities with ILEC’s, CLEC’s, IXC’s, remote hands technicians and other internal groups.  As this is a global company, the provisioner must also be able to communicate with international customers and providers and work within the local time zones.

    Primary Responsibilities:

    • Provisioning of E1, E3, DS1, DS3, OC3, OC12, DSL and Metro Ethernet.
    • Place orders with LECs & other carriers, both domestic and international.
    • Collect & disseminate all support details with companies to order process (LOAs, CFAs, DLRs, ASRs, etc.).
    • Utilize provisioning, ordering and inventory software.
    • Verify that confirmation and designs are received for the LECs and operating companies in a timely basis.
    • Provide accurate and timely updates to both customers and internal groups.
    • Escalate when needed.
    • Maintain current files on all orders.
    • Interfaces with customers through lifecycle of circuit implementation including completion of test and turn up.
    • Coordinates work and maintenance activities with customers, vendors and internal team members.
    • Functions as a team player.

    Qualifications:

    • Excellent customer service and communication skills.
    • Knowledge of circuit related troubleshooting techniques.
    • Skilled in technical communications with customers and vendors.
    • Skilled in operating Microsoft Office Applications and familiar with standard office equipment.
    • Maintains confidentiality.
    • Works independently and under minimal supervision.
    • This position requires significant focus and follow through with a high level of focus on the details.
    • Strong organizational and self-motivation skills.
    • Ability to prioritize and manage several projects simultaneously while meeting tight deadlines.
    • Knowledge of IXC/CLEC inter-company operations and procedures.
    • Knowledge of service orders; facility orders, circuit orders, FOC, CFA, DLR and ASR’s.
    • Five years related telecom provisioning experience.
    • Technical associate’s degree preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Channel Manager - Denver

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Primary Responsibilities

    • Lead business development activities with our channel partners to identify customer opportunities
    • Develop a large list of sellers within the channel partner’s sales organization
    • Leadership role in tracking opportunities, and working with internal groups to assemble the appropriate technical/business team needed to convert the opportunity to a win.
    • Proven track record of consistently exceeding objectives
    • Ability to multi-task and handle rapidly shifting priorities in a fast-changing environment
    • Strong ability to negotiate commercial arrangements and facilitate contract negotiations with partners.
    • Strong presentation and facilitation skills, especially for working with both commercial and technical audiences
    • High level of self-confidence and self-motivation with demonstrated ability to work remotely and independently
    • Customer-focused, friendly, helpful, can-do attitude with excellent communication skills, both written and verbal, and interpersonal skills
    • Ability to accurately forecast sales activity
    • Willing to travel frequently (50%+)
    • In depth knowledge of Managed Network, Security and IT infrastructure Management Services
    • Thorough knowledge of third party distribution, channel development and commercial sales in the telecommunications and IT services outsourcing disciplines
    • Experience selling WAN, network security services and IT infra. Management services to IBM or has worked at IBM selling WAN, network security services and IT infra. Management services.

    Professional Qualifications

    • 5 years of total sales experience preferred
    • 3 years of experience selling data networking, security and/or network monitoring solutions preferred
    • 3 years channel development/sales experience preferred
    • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
    • Firm Analytical skills.
    • Firm understanding WAN, LAN, network security and IT infrastructure management
    • Firm understanding of LAN and WAN network.
    • Firm understanding of Ethernet and IP networks.
    • Firm understanding of the IT infrastructure management market segment
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    Education

    • Bachelor’s or Master’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Project Manager & Quote Administrator - India

    Location: India

    This position will be responsible for project managing Virtela Communications, Inc. Projects and Implementations for partners and customers based in Europe, Asia Pacific and domestic United States. The position requires after hours in addition to normal daytime hours in a fast-paced environment to effectively communicate and respond to all customer and partner needs.

    Professional Qualifications

    • Project Management background and experience in telecom/data basics and or telecom engineering is highly desired.
    • PMP certification or, current studies and work towards the PMP certification is highly desired.
    • Ideal candidate will be detail-oriented, a self-starter and highly motivated with an extreme sense of urgency.
    • Ability to manage multiple concurrent projects.
    • Excellent verbal and written communication skills.
    • Responsible for delivering high levels of customer satisfaction, by ensuring solution delivered to customer requirements.
    • Ensure full technical definitions are achieved as per Description of Work.
    • Manage technical delivery resource assigned to virtual project team.
    • Ensure full hand over into support is achieved successfully prior to full customer acceptance.
    • Ideal candidate will also have PM experience in a weak-matrixed organization where the ability to establish relationships with separate functional department resources will be key to project success.
    • Work under a controlled and structured project management framework that follows industry standards (PMI) and meets customer requirements.
    • Effective change management control within projects.
    • Provide timely and accurate reporting as specified.
    • Proactively manage and resolve project issues, risks and conflicts.
    • Ensure that all projects are delivered within scope, time, budget and quality.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Account Manager - Denver

    Company Overview

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Job Summary

    Virtela is actively recruiting for Account Manager candidates in Denver. The Account Manager is responsible for driving overall growth and project management of existing customer base by increasing account penetration, increasing sales revenue, and tracking and managing delivery and support issues. This position is part of the direct sales team with a focus of building relationships with existing client contacts by identifying new sales opportunities and exceeding customer expectations.

    Primary Responsibilities

    • Drive new sales revenue with existing customer base by proposing Virtela product solutions to continually drive customer satisfaction and customer retention.
    • Conduct quarterly reviews about services with customers including with ‘C’ level executives.
    • Identify and connect customer business drivers with Virtela’s offerings.
    • Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention.
    • Handle contract negotiations with new customers as well as contract renewals with existing customers.

    Qualifications

    • Exceptional relationship management skills at the ‘C’ level.
    • Currently selling Managed Network Services, Infrastructure Management Services, Hosting Services and Cloud-based Services a must.
    • Service Provider or System Integrator or Telecommunications experience a must.
    • Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base.
    • Strong experience in account management and sales with multi-national enterprises.
    • Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security).
    • Strong negotiation and closing skills to negotiate long term business contracts.
    • Ability to work under pressure and handle multiple projects and deadlines.
    • Ability to work off business hours and different time zones as needed.
    • Ability to travel 50% of the time

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Pricing Manager - India

    Location: India

    The Pricing Manager will be responsible for the creation and management of the pricing of all solutions and products.

    Primary Responsibilities

    • Interpreting, validating and managing customer requirements – speaking with sales teams and other technical experts to understand, anticipate and meet their price needs.
    • Work closely with sales managers and solution architects to determine cost effective solutions and provide suitable quotes or pricing proposals.
    • Pricing of network, security and Cloud services.
    • Optimize network and costs to provide cost effective services.
    • Negotiating contract terms to meet both client and company needs.
    • Lead effective price reviews on large opportunities with cross-functional divisional staff teams.
    • Maintain quality and consistency of price quotes.
    • Keep track of market price benchmarks.  Determine appropriate list prices and discounts based on analysis of market and competition.
    • Provide management with weekly or monthly reports including win/loss tracking, quote variance to guidelines, sell price trends, speed to quote, etc.

    Professional Qualifications

    • 7+ years of Telecom experience, 3+ years must be in international network deals.
    • BE/B-tech and / or postgraduate qualifications
    • Excellent Communication skills.  Fluent in English, both written and verbal.
    • Background in network & security Solutions, planning, design and pre-sales.
    • Knowledge of Access technologies (Private line, MPLS, IP VPN, SDH, TDM, Ethernet etc)
    • Basics of Finance management.
    • Advanced Excel modeling.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Technical Recruiter - Denver

    Company Overview

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Job Summary

    Virtela is actively hiring a Technical Recruiter for our Greenwood Village, Colorado office (Denver Tech Center).  We are looking for an experienced Technical Recruiter to be responsible for the full life cycle of the recruiting process. The ideal candidate will be primarily focused on recruiting word class talent for all levels within the organization.

    Primary Responsibilities

    • Effectively executes recruiting for both technical and non-technical positions to support business needs.
    • Manages candidates through the entire recruitment process to ensure a positive experience for candidates and high return on investment for Company.
    • Takes initiative in developing job descriptions with hiring managers by understanding the skills and background needed, the role’s impact for the business, and the ideal fit for team and Company.
    • Builds and maintains pipeline of potential candidates by being pro-active through market research, networking, and relationship management.
    • Uses a variety of sourcing methods to create the candidate pipeline of world class talent to meet current and future hiring needs. This includes, but not limited to, database mining, internet/web searches, direct sourcing, community organization, networks, and employee referrals.
    • Project manages all aspects of the recruiting with the Human Resources team and hiring managers to ensure that positions are filled in timely manner.
    • Manages and coordinates multiple recruiting activities simultaneously.

    Qualifications

    • Proven successful track record in technical recruiting with demonstrated success in direct sourcing techniques.
    • 2-5 years experience in recruiting in a fast paced environment specifically for high-tech/technical positions; a minimum of 2 years experience recruiting for High Tech Industry is required.
    • Experience recruiting for technical positions with specific technology backgrounds, including but not limited to, Cisco, Juniper, MPLS, VPN, Internet Access, Security Services, LAN/WAN.
    • Bachelor’s degree in business or related discipline, or equivalent work experience.
    • Existing network of candidates is highly preferred; expertise with Social Media tools.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills, including the ability to multi-task and adjust priorities accordingly.
    • Ability to work independently as well as part of a team.
    • Ability to work under pressure and handle multiple projects and deadlines.
    • Must be flexible in order to meet changing deadlines or priorities.
    • General Human Resources knowledge, e.g. employment laws as relates to recruiting.
    • Ability to work long hours as needed.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Sales Support Representative (SSR) - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Location: Denver, CO

    Primary Responsibilities

    • Support the sales team throughout the sales opportunity pursuit process.  This includes understanding customer requirements, supporting the proposal process, performing the price quote process, and tracking sales opportunities.
    • Interact with our channel partners related to understanding customer opportunities and requirements.
    • Manage channel partners requests for technical information (performance reports, network audits, connectivity details, etc.).
    • Coordinate activities with internal project management personnel, engineering staff, and administrative teams to facilitate the sales order process and the delivery process.
    • Assist addressing customer satisfaction issues, billing disputes, updates of customer records, etc.
    • Understand contractual commitments and limitations, and support the sales team regarding contract administration.
    • Execute responsibilities while multi-tasking and handling rapidly shifting priorities in a fast-changing environment.
    • Understand Managed Network, Security and IT infrastructure Management Services
    • Knowledge of third party distribution, channel development and commercial sales in the telecommunications and IT services outsourcing disciplines

    Professional Qualifications

    • Strong analytical skills and strong attention to detail
    • Customer-focused, friendly, helpful, can-do attitude with excellent communication skills, both written and verbal, and strong interpersonal skills
    • Strong Microsoft Office applications skills
    • Ability to manage multiple projects simultaneously, adjusting to changing resources, priorities, and timelines
    • High level of self-motivation with demonstrated ability to work independently
    • One year of sales experience preferred
    • One  years of experience selling data networking, security and/or network monitoring solutions preferred
    • Understanding of WAN, LAN, network security and IT infrastructure management
    • Understanding of the IT infrastructure management market segment

    Education

    • Bachelor degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Human Resources Director

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Denver, CO

     

    Job Summary

    The Human Resources Director will be a key member of the Senior Leadership Team delivering high level human resources services to create a world-class organization and to help meet the strategic business goals of the Company. This includes the implementation and the coordination of processes, policies, and programs regarding organization development, on-boarding, talent acquisition, talent development, retention, training and development, compensation strategy, legal and ethical compliance, and employee relations.

    The ideal candidate will have experience working in a start up environment, global human resources experience with a concentration in Asia (India and Philippines), and passion for providing world class customer support to internal customers.

    Primary Responsibilities

    • Acts as HR Business Partner for Senior Leadership by providing guidance and counsel on variety of issues that include but not limited to – employee relations, conflict resolution, interpersonal communications, policies and procedures, and country, federal, state, and local law.
    • Designs and aligns HR initiatives with business strategy and objectives to drive the human resources function and performance. Areas will include talent management through succession planning, training and development programs, and other programs that enhance the knowledge of the employee base and fill in identified talent gaps.
    • Develops recruiting strategies such as staffing programs to identify internal and external talent for all levels within the Company.
    • Ensures the Company is in compliance with country, federal, state, and local laws with policies and procedures. Monitors legal compliance, develops policies and procedures, and makes recommendations on policies and procedures for senior leadership.
    • Oversees payroll, hiring, and termination procedures by monitoring and implementing procedures for continuous improvement, legal compliance, and consistency across the Company.
    • Assesses the competiveness of Company’s programs and practices against similar companies, markets, and industries to ensure the Company continues to attract and retain world class talent.
    • Designs, implements, and champions performance reviews, employee recognition, employee benefits, and employee compensation to help attract and retain world class talent and motivate employees.
    • Leads and evaluates the Human Resources Department for continual improvement of efficiency and effectiveness of the group. Provides individuals within the Department guidance on professional development with recommendations on training and continuing education.

    Professional Qualifications

    • Bachelor’s Degree in Human Resources, Business or related field is required. MBA is preferred.
    • Minimum 10 years of progressive Human Resources Generalist roles including employee relations, compensation and benefits, leadership, talent management, organization development, and legal compliance.
    • Minimum of 5 years of human resources experience supporting a global employee base with the ability to think and deliver on a global level.
    • Must have experience working in the Telecommunications (or related) industry and working in start-up environment.
    • Advanced knowledge of HR best practices and principles including but not limited to employment laws, governmental regulations such as EEO, ADA, ADEA, FMLA and FLSA (US).
    • Highly organized and attention to detail.
    • Strong interpersonal, coaching, and conflict resolution skills.
    • Proven leadership with the ability to inspire and lead others.
    • Ability to interact and present HR initiatives, metrics, programs, etc. with all levels within the organization including occasionally the Board of Directors.
    • GPHR or SPHR is preferred.
    • Ability to travel 25% of the time.
    • Ability to work long hours as needed.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Intern Positions - Denver

    Location: Denver

    Marketing and Sales, Customer Support, Global Operations Support, Desktop Support, Network Engineering, Security Engineering, Software Engineering, Software Systems, Systems Administration (Unix, Windows), Windows AD Administration, Accounting and Finance.

    An internship with Virtela will take you to places you’ve never seen before – most importantly to a new level of experience. You will have the opportunity to stretch your skills in new directions and take your talents to new heights. You will have the opportunity to make a real difference at Virtela.

    Qualifications

    • 3.5 GPA (Applicants with a GPA below 3.5 will only be considered for 20 hours/week internships.)
    • Engineering internship applicants must have CCNA certification.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Head - Information Technology - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    We are a seeking motivated and energetic Vice President or Director of Information Systems who will be responsible for life cycle support of Virtela’s IT systems out of the India office. You will report directly to our VP of Systems and Security who works out of our headquarters office in Denver, Colorado.

    Location: Mumbai, India

    Primary Responsibilities

    • Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
    • Build the required team and procedures to perform 24×7 operational support all OSS and BSS systems.
    • Establish the required Quality Assurance and User Acceptance Test Procedures for all for all systems.
    • Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
    • Establish IT departmental goals, objectives, and operating procedures.
    • Establish lines of control for current and proposed information systems.
    • Ensure IT system operation adheres to applicable laws and regulations.
    • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
    • Maximize the mix of in house versus outsourced services.
    • Evaluate and communicate risks associated with IT investments.
    • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
    • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
    • Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
    • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.

    Professional Qualifications

    • Prior telecommunications experience managing and/or directing an IT operation.
    • Telecom backend software development experience.
    • Experience in strategic planning and execution.
    • Good understanding of computer systems characteristics, features, and integration capabilities.
    • Experience with systems design and development from business requirements analysis through to day-to-day management.
    • Proven experience in IT planning, organization, and development.
    • Excellent understanding of project management principles.
    • Demonstrated ability to apply IT in solving business problems.

    Experience

    • A minimum relevant experience of 15 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Linux Admin - India

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Pre-Requisites

    • Understanding of Linux ( Redhat, CentOS ), DNS, NFS, SMB, SMTP, Perl, Subversion
    • 4- 6  years of experience in TCL/Perl/Shell/Awk scripting
    • Ability to write ad-hoc scripts to extract data from log files & databases
    • Strongly prefer experience building scripting tools to analyze and monitor application performance
    • Working experience of MSQL
    • Knowledge of implementing virtual environment using xen server/vm ware

    Key Responsibilities

    • Experience with Linux (RHCE) systems administration, prior Linux required
    • Excellent troubleshooting skills
    • Experience in managing Linux servers in HA environments
    • Experience with storage management
    • Ability to write cron shell scripts which will assist in system monitoring
    • Experience maintaining user accounts, system backups, software installation, system performance

    Training/Certification Required

    • RHCE

    Experience

    • A minimum relevant experience of 5 years would be required for this position.

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Manager - Software Engineering - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Pre-Requisites

    • Minimum 8+ years of proven progressive experience in software engineering as a developer, team leader and/or project leader, delivering to cost, schedule, market and quality requirements
    • Programming experience with C/C in a Windows development environment
    • Software development experience with real time operating systems used in an embedded system environment
    • Development experience in a Microsoft Windows environment
    • Experience with Windows based platforms required.
    • Strong, proactive, self motivating and professional work ethic

    Primary Responsibilities

    • Assure successful completion of software development projects, both new development and point releases, on time, to solution requirements including quality, and within budget
    • Develop, establish and drive implementation of operational objectives
    • Participate in the development of product design strategy
    • Provide one-on-one coaching/development to the Development Team
    • Identify solutions to issues that have a significant impact on meeting team and personal objectives, analyzing the alternatives, and selecting one or more alternatives that best support agreed upon objectives
    • Continually assess opportunities for adoption of new technologies
    • Follow and analyze market and competitive trends to ensure new products meet market/customer needs
    • Assess, make judgments and develop the technical competence of team members

    Technical and Other Skills

    • Ability to inspire and promote teamwork
    • Ability to aggregate multiple requirements and find alternative solutions to conflicting demands
    • Be decisive and lead the team
    • Ability to constructively set and maintain development scope with both internal and external customers
    • Ability to anticipate consequences and exercise good judgment, both technical and professional
    • Ability to prioritize and assign tasks to meet agreed upon Service Level Agreements (SLAs) for product support organizations

    Experience

    • A minimum relevant experience of 8 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Network Architect - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Pre-Requisites

    • Strong communication and presentation skills
    • General Networking product and technology knowledge is a must, Juniper knowledge is a plus
    • Strong knowledge in routing and switching protocol (BGP, OSPF, EIGRP, MPL)
    • Strong knowledge of LAN technologies (LAN design standards and best practices)
    • Basic security standards, design and best practices

    Primary Responsibilities

    • Conducts network architecture design, feasibility and cost studies
    • Designs, analyzes, plans, and modifies network components supporting customer communication implementation activities
    • Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system
    • Operates data communication systems, including LANs and WANs
    • Plans, designs and implements networked systems, including configurations, and supports/troubleshoots network problems
    • Develops and evaluates network performance criteria and measurement methods
    • Prepares the analysis of the capacity needs for network infrastructure

    Technical and Other Skills

    • Ability to communicate well with the client and business unit leads
    • Ability to set direction and prioritize work and resources based business and client needs
    • Participate in network design and strategy forums, set directions and provide recommendation
    • Develop and implement standards and procedures as it relates to Network Technologies and Infrastructure
    • Accountable for product requirement analysis, technical solutions and implementation strategy
    • Some knowledge of VoIP, Video and content delivery
    • Experience with scripting a plus
    • Prior experience with IPv6 a plus
    • Experience in Cloud Infrastructure and Virtualization a plus

    Trainings/Certifications Required

    • Cisco or Juniper ‘E’ level certification is a plus
    • Additional security and VoIP certification is a plus
    • Juniper, M-series, T-series
    • JNCIA, JNCIS, JNCIP, JNCIE

    Experience

    • A minimum relevant experience of 7 to 10 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Sales Consulting Engineer - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Pre-Requisites

    • Must have participated in RFP/bidding responses
    • Proven history of designing and implementing large enterprise networking solutions
    • Proven history of managing a large enterprise network and enterprise IT applications
    • Knowledge of the data networking / IP VPN technology and applications
    • Understanding of general telecommunication concepts – TDM/SDH, L2/L3 VPNs, MPLS etc.
    • Understanding of enterprise IT applications – firewall, virus scanning, user authentications, e-mail, remote access, database management, disaster recovering, hosting, VOIP, etc.
    • Willingness to travel as needed
    • Excellent communication skills

    Primary Responsibilities

    • Works with network engineering, product marketing, and other teams to design operationally efficient and supportable customer data networks.
    • Based on detailed knowledge of the Virtela network recommends specialized services and applications to customer’s technical staffs and management.
    • Analyze customer’s needs; develop long-term strategy, based on knowledge of customer’s current network, equipment and business, of how Virtela services can competitively meet customer’s communication needs.
    • Provide technical guidance regarding preparation of, review, and presentation of technical proposal for customer on how customer’s network and Virtela services can be integrated including implementation process and any modifications that are required to ensure complete plan is feasible within cost, time, and environment constraints.
    • Demonstrate full technical knowledge of customer’s business and related communication needs by advising Virtela team and customer technical staff as appropriate on enhancements, modifications and/or options in voice and data communication integration.
    • Assist with tender, quote and bid responses for assigned projects or accounts.
    • Support Virtela sales staff and account managers as needed to properly manage the sales process.
    • Assist in managing the account for escalations post sales.

    Technical and Other Skills

    • Knowledge of the data networking / IP VPN technology and applications
    • Understanding of general telecommunication concepts – TDM/SDH, L2/L3 VPNs, MPLS etc.
    • Understanding of Security technologies and solutions.
    • Understanding of cloud solutions.

    Trainings/Certifications Required

    • Certifications in Cisco/Juniper/security products would be preferred.

    Experience

    • A minimum relevant experience of 5 years in telecommunications/data networking industry would be required for this position

    Education

    • B.E/B.Tech (MBA added advantage) or in related field

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Network Operations Engineer T2/T3 - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support, as well as provides training to junior engineers.

    Location: Mumbai, India

    Pre-Requisites

    • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)
    • Hands on experience in MPLS, QoS and VoIP.
    • Hands on experience for network troubleshooting in LAN and WAN environment.
    • Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux
    • Strong Technical and subject matter expertise in at least one or more of the following specialties: Juniper/Cisco Routers, WAN Optimizers(Riverbed, Juniper, Citrix),Wireless, Nexus Switches, VSS
    • Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
    • Manage and Support MPLS backbone spanning across globe

    Primary Responsibilities

    • Support the operations of advanced IP network/security services and take escalations from T-1/T-2 engineers and as directed by Operation Managers
    • Working experience in a fast paced NOC environment
    • Experience in Remote troubleshooting and diagnosis of network connectivity issues
    • Working with a variety of customers and vendors (some technical some non-technical)
    • Must be able to communicate technical jargon to non-technical people
    • Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
    • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
    • Perform complex changes on the Network and Security devices
    • Work with Hardware/Software Vendors to resolve problems
    • Work a rotating shift schedule
    • Manage GOC (Global Operations Center) shifts and exchange handoff between various shifts
    • Manage daily work distribution for GOC (Global Operations Center)
    • Become SME for few priority customer accounts and to be proactive to improve customer service.
    • Train and mentor T1/T2 engineers.
    • Participate in various Network and Security projects. Participate on weekly/monthly/quarterly service review calls with customers.
    • Contribute in providing appropriate content for the weekly/monthly/quarterly service report.
    • Perform other duties as assigned.

    Trainings/Certifications Required

    • CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.

    Experience

    • A minimum relevant experience of 4 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Voice Engineer T3 - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Pre-Requisites

    • Extensive knowledge of Avaya/Cisco/Nortel voice products and VOIP networking.
    • Extensive knowledge/experience with Cisco TDM/ IP voice systems and components
    • Hands-on troubleshooting experience on Avaya/Cisco voice products.
    • Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323
    • Good communication skills

    Primary Responsibilities

    • Voice over IP, Cisco & Avaya Telephony operations.
    • Extensive knowledge/experience with Cisco TDM/ IP voice systems and components.
    • Hands-on configuration and troubleshooting experience on CISCO CUCM, UCCX, UNITY, AVAYA CM, AVAYA Audix/Modular messaging.
    • Deploy, configure and maintain a variety of voice technologies including: Cisco, Asterisk etc.
    • Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure.
    • Knowledge and experience operating converged (voice/video/data) networks, including knowledge of CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment.
    • Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure.
    • Perform vendor interaction with internal and external support organizations.
    • Participate on project teams to effectively communicate the operational requirements to ensure effective project/technology transition.

    Experience

    • A minimum relevant experience of 5 to 10 years would be required for this position
    • Experience on Cisco Call Manager, Cisco Unity, Avaya CM, Avaya Audix will be preferred.

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Manager - SOC (Security Operations) - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Description

    The Security Operations team provides a suite of operationally focused services to Enterprises allowing them to remain vigilant to the state of security and compliance within their environments, including security configuration changes, ongoing monitoring of centralized information management systems; Investigation and response to identified incidents; Vulnerability release monitoring and tracking; and Administration of global security management systems.

    Location:Mumbai, India

    Pre-requisite

    • Monitor security events for large enterprise clients (Minimum 10 years)
    • The ideal candidate should have 5 or more years of formal management experience in a multi-vendor managed security center. Experience managing staff that supports large-scale security and networking technologies is required.
    • Security Management experience in environments with Cisco, Juniper, Checkpoint, Palo Alto, Blue Coat, Citrix, F5 equipment
    • Experience with SIEM and log management products
    • Expertise with tools and processes used in security incident detection and handling
    • Experience with Security event analysis and intrusion detection (IDS/IPS Incident response – triage, incident analysis, remediation)
    • Ability to document processes, procedures and network security designs clearly and accurately — not only within the group to share the knowledge and understanding of our own systems, but also for distribution to both internal and external customers. Ability to make decisions and to thrive in an entrepreneurial, rapidly-changing environment, while maintaining professional composure. Leadership skills
    • Strong experience in network and systems security, not only a key understanding of overall concepts, but also the ability to make decisions about implementation policies, processes and develop solutions to network and security problems.
    • Security Outsourcing Sales and Deal Structuring
    • Must have an in-depth understanding of network security issues, security event logging / monitoring, Firewalls, Intrusion prevention, proxy services, Anti Virus technologies, authentication mechanisms, ethical hacking tools, vulnerability assessment & scanning tools, application security assessments, incident response and knowledge of common information security management frameworks.
    • Professional security certifications such as CISSP, CISM are preferred.
    • Extensive expertise on IT security laws and regulations including but not limited to HIPAA, Medicare, Sarbanes-Oxley, DMHC, CMS, DOI, PCI and various privacy laws

    Professional Qualifications

    • The Manager of  Managed Security Operations Center  is a technical leader with extensive multi-vendor Network Security Management experience who will oversee the planning, management, and execution of internal and external customer implementations and 24×7 management of firewalls, IPS/IDS, proxy services within Branch offices and  Datacenter environments located across the globe. This individual will have excellent communication skills, strong problem solving abilities, and direct experience managing a Global Network Security organization. Leadership skills a must!
    • Manage and lead 24×7 Security Operations Center activities working to continually improve the level of automation and technical skills
    • Manage Security Operation Engineering Staff responsible for compliance, managed security services, SIEM, Log Management, , endpoint security, network monitoring, network security and security monitoring & networking security
    • Oversee security vendor relationships and assess vendor solutions Represent the Security Operations group
    • Assist clients with the identification and evaluation of holistic security gaps with a focus on the security operation

    Primary Responsibilities

    • 7 to 10 years of experience in IT, with a minimum of 4 to 5 years in Infrastructure and Operations Security and Architecture.
    • Must have a strong track record in selecting compliance and operations solutions.
    • Demonstrated track record in large scale IT security operations governance, planning and monitoring.
    • This senior position requires a comprehensive knowledge of the information security technology options, security standards, understanding of Virtela’s services, brands and experience working effectively with all levels of the organization.
    • Strong technical, facilitative and collaboration skills, organizational and time management skills, communication (verbal and written) and interpersonal skills.
    • Must have an in-depth understanding of network security issues, security event logging / monitoring, operating systems (Windows, UNIX, and Mac), Firewalls, Intrusion prevention, AV technologies, authentication mechanisms, ethical hacking tools, vulnerability assessment & scanning tools, application security assessments, incident response and knowledge of common information security management frameworks.
    • Comprehensive knowledge of problem analysis and excellent troubleshooting techniques
    • Professional security certifications such as CISSP, CISM are preferred.
    • Experience working with proprietary software.
    • Extensive expertise on IT security laws and regulations including but not limited to HIPAA, Medicare, Sarbanes-Oxley, DMHC, CMS, DOI, PCI and various privacy laws

    Training and Certification Required

    • ISC2, CISM CISSP, Cisco CCIE, CCNP or CCSP are strongly preferred

    Experience

    • A minimum relevant experience of 10 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Assistant Manager - GSD (Global Service Desk) - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Pre-Requisites

    • Proven leadership of a technically diverse network monitoring and engineering staff  preferably in global environment
    • Experience identifying, planning, coordinating and executing cost reduction strategies.
    • Knowledgeable in enterprise network management tools
    • Excellent written and verbal communication skills
    • Strong interpersonal and problem solving skills required
    • Excellent Customer Service, analytical and organizational skills required
    • Time management and prioritization skills
    • Ability and initiative to undertake individual projects as well as work in a team environment

    Primary Responsibilities

    • Manages the 24×7 Global Service Desk and all associated equipment to ensure its availability round the clock.
    • Hands-on experience on the network and security devices to quickly resolve customer’s network and security issues.
    • Supervise the daily working of engineers working on network and security trouble tickets.
    • Direct and build (staff, train, mentor and maintain employee skill levels) the GSD group that troubleshoots, repairs and monitors customer’s network and security services.
    • Communicates and coordinates network/security maintenance and schedules.
    • Monitors and maintains network stability.
    • Create, maintain, and enforce all processes and procedures for the Global Service Desk group.
    • Closely work with other Global Service desk Managers across other regions.
    • Provide leadership to your team while focusing on their efforts on the corporate objectives.
    • Foster teamwork with other groups such as Provisioning, Project Management, Customer Engineering and GOC.
    • Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.
    • Assist GOC in internal and customer audits.
    • Provide ideas for the development of automated tools which enhances the capability of the Global Service Desk engineers.
    • Proactive in handling issues for priority customers and ensuring resolution in timely manner
    • Participate on calls/meetings with customers/vendors/internal teams on weekly/monthly/quarterly basis.
    • Manage team of engineers and mentor them for their personal growth along with their growth within Virtela.
    • Involved in hiring process of Global Service Desk engineers.

    Trainings/Certifications Required

    • Certifications CCNA, CCNP, JCNIA, JNCIS, CCSA, CCSE, CCSP, JNCIA-FW, JNCIA-SSL, CEH , ITIL is desirable

    Experience

    • A minimum relevant experience of 5 years would be required for this position

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • VAPT (Vulnerability Assessment and Penetration Testing) - India

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Pre-Requisites

    • Excellent verbal and written communication skills
    • Experience working on Projects
    • Strong technical and subject matter expertise in atleast four or more of the following security specialties:
      • Firewalls (Checkpoint – advanced, Juniper/NetScreen, PIX etc.)
      • BlueCoat proxy
      • SSL VPN  (Juniper IVE/SA, F5)
      • Websense
      • SIEM/SIM products
      • IPS / IDS products
      • Wan Accelerators (Riverbed, CITRIX)
      • Load Balancers (LTM/GTM)
      • Unified Thread Management (UTM)
    • Good knowledge and/or experience working on Cisco Routers/Switches, Juniper Routers
    • Good understanding of OSI model and their applications
    • Should have awareness of ITIL & ISO 27K
    • Experience in Project Management / Prince 2 framework

    Key Responsibilities

    • Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
    • Manage the overall process of implementing complex, technical installations.
    • Work closely with the Virtela customers to understand their requirements.
    • Configuration of Network and Security devices based on the design and requirement.
    • Responsible for the final installation of circuits, security elements and services to achieve high level of customer satisfaction.
    • Assist in developing processes and procedures for the final installation and turn-up of services.
    • Develop training documents and impart training internally if and when needed.

    Training/Certification Required

    • CCIE, CCSP, CCNP, CCIP, CISSP, JNCIA-M, JNCIA-FW, JNCIA-SSL, CCSA

    Technical and Other Skills

    • Able to contribute to the work group as a team player
    • Customer service skills including the ability to work with customers in completing their circuit/service installations
    • Conceptual knowledge of routing protocols like OSPF,BGP, MPLS

    Experience

    • A minimum relevant experience of 5 years would be required for this position.

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Senior Access Manager - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    We are seeking a Senior Manager – Global Access for strategic sourcing from various telecom providers across the globe.

    Location: Mumbai, India

    Professional Qualifications

    • 7-10 years experience in the Telecommunications industry
    • Experience in New vendor selection and managing the relationship with international telecom carriers.
    • Managing procurement of data services like IPLC, FR, MPLS, L2 circuits, Ethernet, DSL etc,
    • Experience in Circuit price negotiations.
    • Strong background in network planning & Solutions.
    • Experience in Network Optimization and/or cost reductions.
    • Proven experience with international contract/MSA management and negotiation.
    • Local Access and or other Telecom Pricing team experience
    • Strong knowledge of Access technologies and solutions like NNI, Private line, Frame, MPLS, Ethernet, DSL, etc
    • Handle service delivery and operational issues with vendors as part of vendor management.
    • Handle and negotiate billing disputes when required
    • Excellent and written communication skills
    • Strong analytical skills required.
    • The ability to motivate and drive change within the organization.

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Service Delivery Head - India

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Pre-Requisites

    • Around 18 to 20 years experience in managing projects, transition-s, implementation, customer engineering phases of Service delivery
    • Should have excellent knowledge and domain expertise of managed network services, telecom, ISP
    • Should have experience handling transition management, customer engineering, access management, project / program management, service delivery for small to large projects and implements
    • Should have good experience and knowledge of working with international clients in US/ UK/ EMEA/ Asia Pac regions
    • Previous experience of handling IT Service Management/ service delivery projects independently interacting with various internal and external teams.
    • Ability to manage suppliers/ vendors in outsourcing contracts
    • Strong people management skills
    • Excellent Written and Verbal communication and presentation skills
    • A qualification in ITIL Service Delivery is desirable

    Key Responsibilities

    • Handling the complete responsibilities of transition management, working closely with the sales, client solutions, project management teams till the implementation phase and handing over of maintenance/support to Operations
    • Build and maintain client relationships
    • Translating customer requirements into working instructions for Delivery; creating Service Delivery Document (SDD) and ensuring that the agreed services, implementations processes and support are delivered in a timely manner
    • Service transition, relating to the delivery of services required as per customer/ business into live/operational use including and not limited to
      • Transition planning and support
      • Change management
      • Service asset and configuration management
      • Service validation and testing
      • Change evaluation
      • Knowledge management
    • Handling of available resources with
      • Minimal disruption of services
      • Reduction in back-out activities
      • Economic use of resources involved in the change
    • Monitoring of problems and balance between service reliability and cost etc. Basic functions include
      • Technical management
      • Request fulfillment
      • Access management
      • Customer Engineering
      • Project management
    • Mitigating and solving escalations with urgency and determination
    • Attend client service review meetings covering performance, service improvements, quality and processes
    • Managing the transition phase of transferring the functional, technical and procedural knowledge to our Global operations  and support organization
    • Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports

    Training/Certification Required

    • ITIL

    Experience

    • A minimum relevant experience of 18 to 20 years would be required for this position.

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Customer Project Manager - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    The Project Manager plans, executes, and finalizes global data network projects (VPN, MPLS, Internet) for Virtela’s customers based globally throughout Europe, Asia, the Pacific, and the Americas.  This position is part of Virtela’s Service Delivery Team with a focus of delivering managed network services solutions to customers by planning and organizing projects.

    Location: Denver, CO

    Primary Responsibilities

    • Serves as the customer’s point of contact for all project related issues and concerns.
    • Establishes and facilities regular project review meetings with customer, internal teams, vendors, and partners involved in project.
    • Interfaces and coordinates with internal teams such as customer engineers and account managers to ensure that project objectives are met in a timely manner.
    • Proactively manages changes in project scope, potential issues, and devise contingency plans.
    • Manages and coordinates multiple projects and project activities simultaneously.
    • Organizes, analyzes and motivates the implementation team to help meet the established project objectives and provide quality service to customers.

    Professional Qualifications

    • Strong understanding of Data Network Technology – MPLS, VPN, Internet, Cisco etc.
    • Service Provider or System Integrator or Telecommunications experience a must.
    • Experience and knowledge in managed network services, including but not limited to, MPLS, VPN, security services, LAN/WAN, and cloud is required.
    • Excellent organizational skills, including the ability to multi-task and adjust priorities accordingly.
    • Advanced knowledge of project management tools including Microsoft Project.
    • Advanced experience in using Excel, Visio, and Word to produce reports and documentation.
    • Ability to work under pressure and to handle multiple projects and deadlines.
    • Ability to work off business hours and different time zones as needed.

    Education

    • Bachelor’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • QA Lead - India

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Pre-Requisites

    • Must have 6 years of application testing experience, including application testing and/or report and data validation testing.
    • Extensive experience with functional test execution.
    • Extensive experience designing test cases.
    • Some experience writing queries to verify backend functionality.
    • Moderate knowledge of HTML, SQL, and/or PHP.
    • Some business analysis experience.
    • Knowledge of data models and relationships between data elements.
    • Experience writing data-driven reports, working with data to create reports.

    Key Responsibilities

    • Analyze and dissect system requirements and technical specifications to create and execute test cases for large business initiatives
    • Ability to write test cases and execute testing within a web service environment
    • Product test and driving defect resolution
    • Assist business users in defining User Acceptance Testing, test cases and plans
    • Establish and maintain test cases and test data
    • Create and maintain test cases in Quality Center and/or Test Director
    • Actively participate in walk-through, inspection, review and user group meetings for quality assurance
    • Work with business users, system analysts, designers and programmers to create and analyze various required project documents
    • Participate in production implementation verification and being accountable for validating system quality
    • Plan, document, evaluate and track testing results to ensure system applications are free from defects
    • Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software
    • Comply with standards of the software development life cycle and follow strategies, plans and procedures within information Technology software
    • Comply with standards and strategies of the software development life cycle
    • Coordination of Quality Assurance offshore / onshore team efforts for the assigned initiative
    • Work concurrently on several projects, each with specific instructions that may differ from project to project
    • Ensure that quality processes are carried out through all phases of the Software Development Lifecycle
    • Participate in analysis and design walkthroughs, as well as project meetings
    • Estimate quality assurance effort on approved projects
    • Responsible for the creation and execution of detailed test plans and scripts to verify functionality and adherence to business requirements.
    • Execution of scripts will include progress reporting, defect tracking and risk assessment
    • Validation of data loads from Source system (flat files, Messages, DB2 tables) into Teradata DB tables
    • Manage towards results, by process, with facts and with continuous process improvement in mind

    Experience

    • A minimum relevant experience of 6 to 8 years would be required for this position.

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Oracle Database Administration - Denver

    Company Overview

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Job Description

    Virtela has multiple openings – DBA, Senior DBA and Team Lead DBA

    Oracle DBA will serve as systems architect, technical leader and key individual contributor for the overall OSS/BSS systems delivery and operational support team.

    Qualifications:

    • Experience working for a Telco/ISP/Datacenter Hosting, Managed Services Company, or similar discipline.
    • Experienced Oracle DBA, with architecture, operational support, and data warehouse and BI reporting
    • Experience working with Oracle Support Services familiar with Oracle’s escalation procedures.
    • Experience with 24×7 support of production database environments – complex query performance tuning (of existing applications), Hardware and Software specification and design.
    • Experience in designing, implementing, and verification of disaster recovery (DR) strategies.

    Role/Experience:

    • 6 to 12 years DBA experience with database technology and systems architectures
    • Demonstrated leadership and mentoring developers and other DBAs
    • Establishing and documenting database architectural guidelines, establishing operational best practices
    • Full lifecycle application development support – designing and debugging applications DB functionality
    • Managing development projects, assisting Application Developers to architect and build new applications
    • Ability to work directly with Applications Developers to design, build and support new systems
    • Data modeling and Oracle database/warehouse design
    • Demonstrated programming experience in PL/SQL, Perl / Python, and/or UNIX scripting
    • Strong skills with SQL tuning and PL/SQL debugging/tuning, ETL and Integrations
    • Demonstrated experience with Oracle tools including 3rd party integration products
    • Act and the SME for all Business Reporting and use of the OBIEE environment
    • Managing data security within the DB and on behalf of the Application
    • Capacity analysis of Oracle Databases and the Data warehouse
    • Monitoring Oracle trends for hardware usage and user load
    • Install, patch and maintain all Oracle software
    • Performance Tuning all Oracle instance components including SQL and PL/SQL
    • Review and approve all production schema changes and database design
    • Design and maintain the backup & recovery system
    • Implement Oracle failover technology within the DR facility

    Applications and languages include:

    • Siebel and Oracle E-Business Suite
    • PL/SQL, Java, Perl, Shell Scripting, JavaScript, HTML, XML, and SQL.

    Target Operating Systems include:

    • Solaris, Linux, and Microsoft Windows based platforms.

    Target Databases include:

    • Oracle, MySQL, BI Tools – Discoverer and OBIEE
    • Experience with ITIL discipline

    Education:

    • BS Degree in computer science, engineering or equivalent experience desirable

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • UI/UX ADF Developer - Philippines

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Location: Manila, Philippines

    Pre-Requisites

    • Extensive experience developing feature rich web 2.0 UI applications.  Internet facing business applications experience is a plus.
    • Demonstrated knowledge of next-gen UI designs, coding, testing of web based applications.
    • Experience developing in ADF, Java, SQL, XML, WSDL and Web Services experience.
    • Java, JSP, ADF,  Webcenter, Web service, Database  è  IT team to complete
    • Functional Required Skills:
      • Java, ADF, CSS, Database, Browser compatibility of ADF applications
    • Preferred Skills:
      • Java, ADF, CSS, Browser compatibility
    • Skills Required:
      • Oracle – ADF – Application Development Framework, X years of Experience
      • Demonstrated UI Development experience
      • Solid understanding of UI design principles and user-centered design methodologies

    Key Responsibilities

    • Review requirements and contribute to technical requirements.
    • Create software development technical specifications, design documents, and unit tests.
    • Participate in solution design with emphasis on UI / UX.
    • Participate in design and implementation of UI aspects of our web services.
    • Participate in the software development process from design to release.

    Experience

    • A minimum of 3 years experience as solution architect for next-gen UI / UX designs.
    • A minimum of 7 years of proven progressive experience in software engineering as a developer, solutions architect, delivering cutting edge web-based applications.

    Education

    • Bachelor degree in Computer Science preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • System Admin - Philippines

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Location: Manila, Philippines

    Pre-Requisites

    • Understanding of ITSM service desk procedures and support for internal users, desktops, laptop installations & configurations, and printer configurations.
    • Understanding of TCP/IP and basic networking
    • Working knowledge on Windows XP, Windows 7 workstation, Microsoft Outlook and Office (2007/2010).
    • Working knowledge of managing user desktop’s remotely and onsite.
    • Knowledge of basic Local Area networking and switching concepts
    • Basic & working knowledge on Windows Server operating systems
    • Working knowledge of Windows domain controller administration, user administration, Group Policy basics.
    • Basic & working knowledge on Windows Active Directory Services (ADS), Windows Software Update Services (WSUS) & Windows File Servers.
    • Basic understanding for Windows DNS, DHCP, WINS & NPS administration.

    Key Responsibilities

    • Will work as a member of a global service desk team to support all end users, respond to problem and change requests, and report on resolution and status of all Service Desk activities
    • Day to day user support, and new workstation deployment
    • L1 and L2 troubleshooting PC, network, and application problem reports
    • Will assist other administrators to perform day-to-day windows domain controller administration issues involving user as well as group policy administration
    • Basic & working knowledge of Microsoft Exchange preferred
    • Support Outlook and document management systems for end users
    • Wireless AP setup and support
    • General IT technical support for all applications, hardware and software used by the operation

    Experience

    • A minimum relevant experience of 3 years would be required for this position.
    • Prior working knowledge of ITSM principals, and experience working with a Service Desk ticketing system is preferred.

    Education

    • Bachelor degree in Computer Science preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Security Engineer T2/T3 - Philippines

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Manila, Philippines

    Job Summary

    This position will be part of the telecom billing and audit team for analyzing and processing telecom invoices, as well as other services, for Virtela.

    Pre-requisite

    • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
    • Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
    • Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
    • Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
    • Network Security (multi-vendor) experience.
    • Strong technical and subject matter expertise in at least four or more of the following security specialties:
      • Firewall: Juniper, Cisco, Checkpoint, Fortinet
      • IPSEC VPN
      • SSL VPN: Juniper, F5
      • Content Filtering: BlueCoat, Websense, McAfee
      • IPS: Juniper, Tipping Point, McAfee
      • SIEM/SIM products
      • AAA services: ACS, Radius, RSA
      • Wan Accelerators: Riverbed, Juniper
      • Load Balancers: F5 BigIP LTM/GTM, Juniper
      • Unified Thread Management (UTM)
    • Hands on experience on Vulnerability Scanning, Penetration Testing Tools.
    • Working knowledge and hands-on experience on Linux/Unix OS is desirable.
    • Customer service experience – preferably in an Global Operations center environment.
    • Ticketing system knowledge.
    • Exceptional documentation and communication skills.
    • Aptitude and desire to learn advanced Network Security services.
    • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
    • Ability to work days, evenings, and weekends as required; 24×7 support.
    • MS Office proficiency.

    Primary Responsibilities

    • Support the operation of advanced Network Security services and take escalations from tier-1 engineers.
    • Receive calls from customers and work trouble tickets to resolve escalated network security issues
    • Recognizes successful intrusions and compromises through review and analysis of relevant event detail information.
    • Perform changes on the Network and Security devices
    • Work with Hardware/Software Vendors to resolve problems
    • Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
    • Work a rotating shift schedule
    • Manage GOC (Global Operations Center) shifts and exchange handoff between various shifts
    • Manage daily work distribution for GOC (Global Operations Center)
    • Train and mentor T1 engineer
    • Participate in various Network and Security projects
    • Perform other duties as assigned

    Training and Certification Required

    • CCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL,CEH,CCIE certifications preferred

    Experience

    • Min: 2 years; Max: 8 years

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Senior Network Engineer - LAN & WAN - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Relocation Package – YES

    Key responsibilities:

    Responsible for the overall management of large Enterprise network including the planning, design, 24×7 management, and coordination of the corporate LAN/WAN. Manage network security and policies. Additional experience with ASA/firewall & VPN technology, wireless.

    Operate and maintain enterprise network Prepare, configure, and manage routers and switches for deployment to a local or a remote site; Troubleshoot and remedy enterprise network problems; Research and recommend network optimization; Design and implement enterprise networks; Perform network equipment software and configuration upgrades. Ability to train other engineers on specific technologies.

    Analysis, design, testing, documentation, implementation/configuration and support of WAN/LAN/MAN and converged network technologies.

    Perform network architecture reviews and develop detailed engineering design and deployment plans.

    Day to day monitoring and performance and tuning of the WAN and LAN functionality. Perform network architecture reviews and develop detailed engineering design and deployment plans.

    On-call for escalated issues.

    Requirements:

    • Experience in local and wide area networking, communications, within a multi-platform network environment. Knowledge of: LAN/WAN; VLANs, VoIP, RIP, OSPF, AAA/TACACS, EIGRP, and Cisco ACLs
    • Cisco Certification – CCNA or CCNP or CCIE or CCVP
    • Technical B.S. degree required or related experience and/or training; or equivalent combination of education, experience and certifications..
    • Extensive knowledge of IP networking and applications running over networks
    • Hands-on network & application troubleshooting experience
    • Experience with routing protocols (RIP, OSPF, BGP)
    • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
    • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Senior Network Engineer / Cisco Certified Internetwork Expert - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Relocation Package – YES

    Key responsibilities:

    Responsible for the overall management of large Enterprise network including the planning, design, 24×7 management, and coordination of the corporate LAN/WAN. Manage network security and policies. Additional experience with ASA/firewall & VPN technology, wireless.

    Operate and maintain enterprise network Prepare, configure, and manage routers and switches for deployment to a local or a remote site; Troubleshoot and remedy enterprise network problems; Research and recommend network optimization; Design and implement enterprise networks; Perform network equipment software and configuration upgrades. Ability to train other engineers on specific technologies.

    Analysis, design, testing, documentation, implementation/configuration and support of WAN/LAN/MAN and converged network technologies.

    Perform network architecture reviews and develop detailed engineering design and deployment plans.

    Day to day monitoring and performance and tuning of the WAN and LAN functionality.

    Requirements:

    • Experience in local and wide area networking, communications, within a multi-platform network environment. Knowledge of: LAN/WAN; VLANs, VoIP, RIP, OSPF, AAA/TACACS, EIGRP, and Cisco ACLs
    • Cisco Certification – CCNA or CCNP or CCIE or CCVP
    • Technical B.S. degree required or related experience and/or training; or equivalent combination of education, experience and certifications..
    • Extensive knowledge of IP networking and applications running over networks
    • Hands-on network & application troubleshooting experience
    • Experience with routing protocols (RIP, OSPF, BGP)
    • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
    • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Network Operations Engineer - Denver, Mumbai, Manila

    Location: Denver, Mumbai, Manila

    The NOC Network Engineer provides first-line Network Surveillance and Event Management support of the Virtela Network. NOC Service Teams are responsible for high-level network operations support of the Virtela Core Network and multiple Customer Networks, delivered in accordance with standard Virtela Event Management procedures.

    Primary Responsibilities

    • Support the operation of advanced IP network services
    • Receive calls from customers to open trouble tickets
    • Work trouble tickets to resolve customer and network issues
    • Work with Telecommunication Service Providers to resolve circuit problems to resolution
    • Work with Hardware/Software Vendors to resolve problems
    • Work a rotating shift schedule
    • Perform other duties as assigned

    Professional Qualifications

    • Technical B.S. degree required.
    • Extensive knowledge of IP networking and applications running over networks
    • Hands-on network & application troubleshooting experience
    • Experience with routing protocols (RIP, OSPF, BGP)
    • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
    • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Information Systems, Vice President or Director - India

    Location: India

    We are a seeking motivated and energetic Vice President or Director of Information Systems who will be responsible for life cycle support of Virtela’s IT systems out of the India office. You will report directly to our VP of Systems and Security who works out of our headquarters office in Denver, Colorado.

    Primary Responsibilities

    • Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
    • Build the required team and procedures to perform 24×7 operational support all OSS and BSS systems.
    • Establish the required Quality Assurance and User Acceptance Test Procedures for all for all systems.
    • Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
    • Establish IT departmental goals, objectives, and operating procedures.
    • Establish lines of control for current and proposed information systems.
    • Ensure IT system operation adheres to applicable laws and regulations.
    • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
    • Maximize the mix of in house versus outsourced services.
    • Evaluate and communicate risks associated with IT investments.
    • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
    • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
    • Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
    • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.

    Professional Qualifications

    • Prior telecommunications experience managing and/or directing an IT operation.
    • Telecom backend software development experience.
    • Experience in strategic planning and execution.
    • Good understanding of computer systems characteristics, features, and integration capabilities.
    • Experience with systems design and development from business requirements analysis through to day-to-day management.
    • Proven experience in IT planning, organization, and development.
    • Excellent understanding of project management principles.
    • Demonstrated ability to apply IT in solving business problems.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Cloud/ Virtualization Architect - Denver or San Jose

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Location: Denver, CO or San Jose, CA

    This position is for a senior VM System Design Engineer/Architect with 10-12 years experience working within Advanced Systems Infrastructure Design and support for complex IT environments, with 3-5 years experience designing and implementing Virtualized computing environments. Candidate should possess expert knowledge of VMware and infrastructure management products with experience to include advanced knowledge of emerging hypervisor system architectures, VM based application design, VM systems management, distributed systems monitoring and management, implementation and replication experience for system integration environments. Includes capacity planning, functionality testing, and load testing in a virtualized server environment, documentation as well as training of other organizations and ongoing server solution support.  Responsible for assessing server hardware and software requirements related to various application vendor evaluations.  Knowledge of other virtualization technologies, experience in enterprise application appliance design, and experience in Networking/Telecom industry is a plus. Domestic and international travel may be required.

    Required Skills:

    • At least 10 years experience in infrastructure architecture and design of complex distributed systems environments, including failover techniques, recovery/rollback, and application partitioning
    • Understanding of computer server architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP)
    • Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
    • Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations
    • Good communications skills
    • B.S./B.A./M.S. degree or equivalent technical training, VCP and/or industry experience preferred
    • In depth technical knowledge of server virtualization and its benefits
    • Experience with VMware ESX 2.5.2 or higher.
    • Experience in design of VMware-based redundant and high-availability solutions
    • Experience in tuning and optimization of VMware-based implementations
    • Experience with Linux.
    • Experience with Windows Operating systems from a system administrator perspective including
    • Microsoft Active Directory, Microsoft Exchange, and Microsoft SQL. MCSE certification a big plus.
    • Hands-on experience supporting server infrastructure in a large enterprise environment.
    • Knowledge of vMotion and Physical to Virtual (P2V) tools such as Acronis, Vizioncore, and Double-Take desirable
    • Knowledge of networking including setup up and troubleshooting VLAN’s and trunking, etc.

    Other preferred skills/credentials:

    • VMware Certified Professional certification.
    • Working knowledge of other hypervisors
    • MCSE and 3 years or more of server administration.
    • Cisco CCNA and 3 years or more of network administration.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Client Delivery Manager - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

    Virtela is actively hiring a motivated and energetic professional who is passionate about delivering the highest quality of support to Virtela Customers in a fast-paced environment. The Client Delivery Manager is responsible for supporting large enterprise accounts while managing client relationships and senior-level Virtela technical personnel.  The ideal candidate should be a strong communicator, hands-on, have strong technical understanding, comfortable working under pressure, willing to travel to client site, and have ITIL experience.

    Location: Denver, CO

    Primary Responsibilities

    • Supervises incident management, change management, problem management, and network optimization projects.
    • Customer communications; primary interface for all customer issues
    • Project manages implementation and optimization projects
    • Leads Customer Service Reviews (weekly, monthly, quarterly)
    • Operational ITIL analysis and reporting (trend, performance, availability, and capacity management)
    • Generates reports (SLA and operations)
    • Leads senior-level technical teams
    • Supervises Customer and Virtela-internal processes

    Professional Qualifications

    • Managed Services experience is required.
    • Previous experience in service manager and project manager role required.
    • Technical telecommunications background
    • Implementation and optimization project management experience
    • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
    • Ability to work with Account Teams, Customers, Service Delivery, and Operations
    • Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management
    • Network and Security (Cisco and Juniper) experience
    • Excellent customer service skills
    • Passionate about Virtela’s Customers, willing to go the extra mile to ensure the highest level of customer satisfaction
    • Exceptional documentation and communication skills
    • Customer service experience – preferably in an operations center environment
    • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment
    • Ability to work days, evenings, and weekends as required; 24×7 support

    Education

    • Bachelor degree in related field preferred, or equivalent experience

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Senior Security Engineer - Denver

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Position Overview – The Senior Security Engineer is responsible for the overall management of large enterprise network; this includes the planning, design, 24×7 management, and coordination of the corporate LAN/WAN. This position also manages network security and policies.

    Primary Responsibilities

    • Operates and maintains enterprise network
    • Prepares, configures, and manages routers and switches for deployment to a local or a remote site
    • Troubleshoots and remedies enterprise network problems
    • Researches and recommends network optimization
    • Designs and implements enterprise networks security solutions for client environments.
    • Performs network equipment software and configuration upgrades.
    • Trains security and/or network engineers on specific technologies.
    • Analyzes, designs, tests, documents, implements/configures and supporst the Security and converged network technologies.
    • Performs network architecture reviews and develop detailed engineering design and deployment plans.
    • Day to day monitoring of performance and tuning of the Firewall functionality.
    • Performs network architecture reviews and develop detailed engineering design and deployment plans.
    • On-call for escalated issues

    Professional Qualifications

    • Experience with Firewall/IDS/IPS/Cisco PIX Firewall/Checkpoint Firewall/Juniper Firewall, Palo Alto Networks Firewall/Blue Coat Technology.
    • Experience in local and wide area networking, communications, within a multi-platform network environment. Knowledge of: LAN/WAN; VLANs, VoIP, RIP, OSPF, AAA/TACACS, EIGRP, and Cisco ACLs
    • Cisco Certification – CISSP or CISM
    • Technical B.S. degree required orrelated experience and/or training; or equivalent combination of education, experience and certifications.
    • Extensive knowledge of IP networking and applications running over networks
    • Hands-on network & application troubleshooting experience
    • Experience with routing protocols (RIP, OSPF, BGP)
    • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
    • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

    Education

    • Bachelor degree in related field preferred, or equivalent experience.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Customer Engineer - Denver

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Primary Responsibilities

    • Coordinate workflow with customers, project managers, and architecture group.
    • Develop and implement detailed designs for customer Enterprise networks.
    • Lead network installations, WAN optimization implementations and security deployments based upon Customer design requirements.
    • Configure and deploy Cisco and Juniper routers.
    • Identify, analyze, troubleshoot, and diagnose LAN/WAN network issues.
    • Maintain documentation regarding network configurations, operating procedures, and service records relating to network hardware and circuits.
    • Perform other duties as assigned.

    Qualifications

    • Technical B.S. degree required or related experience and/or training; or equivalent combination of education, experience and certifications.
    • Minimum 7 years experience as a Network Engineer.
    • Strong experience working with Cisco and Juniper platforms including Command Line Interface.
    • Hands-on experience with MPLS, OSPF, BGP, EIGRP, IPSec, TCP/IP, QoS, and WAN Optimization.
    • Cisco certification and Palo Alto experience a plus.
    • Experience at working both independently and in a team-oriented, collaborative environment is essential.
    • Flexible during times of change.
    • Ability to effectively execute tasks in a high-pressure environment is crucial.
    • Ability to work long hours as needed.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Computer Systems Analyst - Denver

    Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match. Virtela is an equal opportunity employer and supports a diverse workforce.

    Key Responsibilities

    • Maintain and administer customer network services.
    • Perform disaster recovery operations.
    • Plan, coordinate and implement network security measures.
    • Operate master consoles to monitor performance of customer network services.
    • Use Predictive Analysis to solve problems.
    • Design and implement Class of Service configurations for customer services.

    Qualifications

    • BS in Computer Science, Engineering or Telecom plus 2 yrs exp as NOC Engineer or Teamlead, or Associates degree plus 3 years experience required.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Executive - Telecom Invoice Validation - India

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

    Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Location: Mumbai, India

    Job Summary

    This position will be part of the telecom billing and audit team for analyzing and processing telecom invoices, as well as other services, for Virtela.

    Primary Responsibilities

    • Assist with end of the month billing tasks, and invoice loading
    • Validation of charges on invoices from service providers
    • Validate and upload AP feeds received for all processed invoices in E-Business Suite and issue payment advice
    • Analyze vendor outstanding balances on daily basis and help prioritize payments considering operating agreements and business relationships
    • Coordinate with third party vendors for the invoice entry process and all issues related to systems and data entry
    • Dispute inaccurate billing and negotiate terms with vendors that insure cost is minimized to Virtela
    • Assist with weekly / monthly reporting requirements
    • Assist with reconciliation of accounts with vendors
    • Assist with cleaning up and structuring the database
    • Assist with resolving the disputes on invalid charges with service providers
    • Creating weekly, monthly, quarterly reports in as per requirements for management review
    • Design reporting formats to provide accurate information in a clear and concise manner
    • Ad Hoc data collection, analysis and reporting as required. (i.e., Data/ Field Formatting, Data Storage, and report Generation)
    • Prepare and maintain documentation related to various processes and practice

    Professional Qualifications

    • Telecom background required
    • Must be fluent in English
    • 2 -5 yrs of experience with
    • Understanding of accounting rules (GAAP)
    • Excellent communication skill.
    • Proficiency in MS Office, especially PowerPoint and Excel
    • Dedicated and process-oriented
    • Attention to detail and accuracy
    • Planning and organizing
    • Knowledge of Oracle/SQL Server/Discoverer
    • Fast learner and eager to grab opportunities
    • Expertise in data analysis
    • Conversant with various MIS tools

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

  • Product Marketing Director/Manager - Managed Network Services - Denver

    Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

    The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

    Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

    Position Overview

    The mission of Virtela’s marketing team is to create more sales opportunities and shorten the sales cycle – plain and simple. We make it easier for sales, partners and customers to understand our services, why we’re different and what’s in it for them. We’re responsible for much of what the customer sees and hears about Virtela.  The Virtela product marketing team is looking for outstanding talent to build awareness and generate demand for Virtela’s extensive portfolio of managed services. This position will be responsible for the company’s managed network services offerings, including IP/MPLS networks, broadband VPNs, remote access, and WAN optimization services.

    Virtela is offering relocation package for relocation to Denver. Also right candidate can work remotely from anywhere in the USA.

    Location: Denver, CO

    Primary Responsibilities

    • Create and drive global marketing plans that increase awareness of Virtela as a provider of managed network and Cloud services such as IP/MPLS, Ethernet, DSL, remote access, application acceleration/WAN optimization.
    • Develop messaging and primary customer facing content: data sheets, brochures, presentations, case studies, webinars, websites, white papers, byline articles and others
    • Meet Customers and Prospects in the field. Use key learning’s from ongoing interactions and communications with existing customers and prospects for research, testing and ongoing feedback
    • Coach sales teams for effective opportunity identification; qualification; and communication of value propositions, differentiators, competitive positioning and features/functionalities of Virtela’s managed network services
    • Communicate with industry analysts, media, and key influencers to ensure that Virtela and our managed network services maintain a favorable position
    • Define sales opportunities and market entry strategies based upon market place dynamics, product benefits, and competitive positioning
    • Define and develop effective sales training programs and materials

    Professional Qualifications

    • In-depth knowledge of enterprise managed network services such as IP and MPLS VPNs, remote access, Ethernet, DSL, other Layer 2/3 networking services, application acceleration/WAN optimization, business continuity/disaster recovery, converged services, etc. a must.
    • Solid understanding of the global and local network services providers and the value added resellers (VARs) in the networking space
    • Passion for and experience in outbound product marketing directly to enterprises.  Direct marketing to VARs a plus
    • Experience creating compelling marketing programs and messaging
    • Excellent written and verbal presentation skills
    • Results driven; does what it takes to get the job done and naturally goes the extra mile
    • Ability to thrive in a fast paced work environment as well as adapt to continually changing priorities and aggressive project timeframes
    • Ability to manage multiple projects simultaneously and prioritize time with minimal supervision

    Education

    • Bachelor’s degree in business, marketing or computer science related field preferred.

    To be considered for this position, please submit your resume to jobs@virtela.net with the name of the position in the subject line.

Call us now at +1 (720) 475-4445 to discuss how we can transform your enterprise network